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Account hack

Solution Provider

Account hack

I see that someone recently hacked my account and sent out 4000 emails. EEK!  How did this happen and how can I get this fixed up?

3 REPLIES 3
CTCT Employee

Re: Account hack

Hello @SheriA5,

 

Thank you for reaching out to us. I'm sorry to see that your account has been hacked. To better research what has happened, our Account Review department would like to speak on behalf of this issue as this may contain account sensitive information and they will have the necessary tools to research this. You can reach out to that department with the hours of operation and contact phone numbers listed here. Please let us know if there is anything else we can assist with today. 

Tiago_R
Community & Social Media Support

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Occasional Visitor

Re: Account hack

I have been hacked as well and my whole community is **bleep** off. What do I do??? 

Tags (2)
Moderator

Re: Account hack

Hi @TeddyG5 

 

I'm so sorry to hear this has happened with your account! I have taken a look and can see you were able to get in contact with our Account Review Support about this as well. I'm glad one of these agents were able to help. If you have any further questions please give a call back into this team.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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