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Your verification email does not even arrive

SOLVED
Occasional Visitor

Your verification email does not even arrive

Due to your verification email never arriving i can't send out a test campaign.
5 REPLIES 5
Honored Contributor

Re: Your verification email does not even arrive

Hi @GregoryG20

 

I'm sorry to hear that you're not receiving your verification email. I see that you currently have 2 email addresses verified on your account. There is one email address that is not verified that is a noreply email address. Unfortunately, we do not send emails to email addresses that are set up as noreply@ as those are restricted. I apologize for any inconvenience. You could use one of your other already verified email addresses in order to send out your campaign.


If you have any questions please let us know!

New Member

Re: Your verification email does not even arrive

How do I use a different email address?

 

CTCT Employee

Re: Your verification email does not even arrive

@JoeT8189

 

Thank you for reaching out to the Community. That is a great question! You can use another email address on your account by email verification. Once your email is verified, you may use it as your Reply to and From email address.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!


Taryn Leinweber
Community & Social Media Support

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Highlighted
Occasional Participant

Re: Your verification email does not even arrive

Emails on test are not being received all day...
CTCT Employee

Re: Your verification email does not even arrive

Hello @SimonB852 We apologize if you are experiencing any troubles receiving your test emails. Is it possible you may have some security settings that may have been updated or I recommend you whitelist constant contact with your internet service provider.  Here is the information on how to whitelist Constant Contact. https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5800-whitelisting-constant-contact-...

I hope this is helpful to make sure your test emails are delivered to your inbox.

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