Solved: Bypassing update to existing contacts when importi... - Constant Contact Community

ConnieR68 · ‎10-27-2021

I wonder if there is a way I can bypass the update to existing contacts when importing a group that may have some existing contacts.

Basically, let's say I have a group of 200 emails. I want to import them all, knowing a few nay already be existing contacts.

Is there any way to bypass the auto update of those contacts and only import new?

Amanda_G · ‎10-27-2021

Hi @ConnieR68 ,

That is a great question. If the email address you are uploading already exists in the Constant Contact account, the system will upload and update all new information for that email. So, if you have a new name or phone number, etc. for that existing contact, it will be changed when you upload the new spreadsheet. Unfortunately, there is no way to stop the system from doing that.

The only way to bypass updates is by not uploading any additional information for the new contacts besides the email address. If you are only uploading the email address, there will be nothing for the system to update, and therefore no changes will be made to your existing contacts.

Amanda G.
Community & Social Care
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View solution in original post

Amanda_G · ‎10-27-2021

Hi @ConnieR68 ,

That is a great question. If the email address you are uploading already exists in the Constant Contact account, the system will upload and update all new information for that email. So, if you have a new name or phone number, etc. for that existing contact, it will be changed when you upload the new spreadsheet. Unfortunately, there is no way to stop the system from doing that.

The only way to bypass updates is by not uploading any additional information for the new contacts besides the email address. If you are only uploading the email address, there will be nothing for the system to update, and therefore no changes will be made to your existing contacts.

Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Bypassing update to existing contacts when importing a group

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