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Can you fix the SMS 2 factor? No texts received, not even in spam.

SonysTreats
Rookie
‎12-01-2023 12:21 PM
0 Votes
‎12-01-2023 12:21 PM
 
1 REPLY 1
Caitlin_M
Administrator
Administrator
‎12-01-2023 02:32 PM
0 Votes
‎12-01-2023 02:32 PM

Hi @SonysTreats. Are you referring to the two-factor authentication that is used to log in to your account? If so, we are not able to assist with updating or troubleshooting this issue due to account security. I see you contacted our Support team after posting. I hope they were able to assist you. If you are not able to receive the texts in the future, you will need to contact our Support team directly so they can assist you securely. 

--

Caitlin M.
Community Manager
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