Constant Contact Logo
Community Home
Resources
  • "Ask a Trainer" Sessions
  • Getting Started
  • Help Center
  • News and Announcements
  • Professional Services
  • Support Forum
Events & Webinars
  • On-Demand Webinars
  • Upcoming Webinars
Learn
  • Be A Marketer
  • Campaign Feedback
  • Community Blog
  • Community Coaches
  • Email Design Tips
  • Marketing Strategies
Groups
  • Nonprofit
  • Real Estate
  • Retail & Ecommerce
  • Small Business Voices
  • The ANZ Hub
Product Ideas
  • Sign up free
  • Log in
  • Constant Contact Community
  • >
  • About Caitlin_M

About Caitlin_M

Caitlin_M
Caitlin_M
Administrator
since ‎10-16-2015
‎05-13-2025
3746
Posts
958
Kudos
360
Solutions
Badges
Brainiac
In High Regard
Reply Ace
Enlightened
Blue-Ribbon Replier
Crowd Pleaser
First Class Replier
Prolific
Front Line
Luminary
Scout
Popular
Problem Solver
Savant
Mentor
View All
Latest Contributions by Caitlin_M
  • Topics Caitlin_M has Participated In
  • Latest Contributions by Caitlin_M
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 60
  • Next »

Re: Only Receiving Some Emails

by Administrator Caitlin_M in Questions & Discussions
‎05-12-2025 01:52 PM
‎05-12-2025 01:52 PM
Hi @AnnaF27. I apologize for the assumption. I looked at your recent email and saw a sales address being used. Did the contact(s) attempt to safelist the a.frederick address?  ... View more

Re: Only Receiving Some Emails

by Administrator Caitlin_M in Questions & Discussions
‎05-12-2025 12:33 PM
‎05-12-2025 12:33 PM
Hi @AnnaF27. We find that role addresses such as sales@ typically have a higher chance of not being delivered to your contacts.    For these contacts, I would recommend asking them to add the sales@ address to their address book or safelist the address so there is more of a chance of them receiving the email.   For additional assistance, please contact our Delivery team. ... View more

Re: Reporting/Links Error

by Administrator Caitlin_M in Questions & Discussions
‎05-12-2025 09:16 AM
‎05-12-2025 09:16 AM
Hi @user9706982. I took a look at the email and did not see the link included in the email, even though it was in the click reporting. I sent the case to our advanced support team, who will be researching this further. They will reach out to you at the contact email listed in your account.  ... View more

Re: Editing Sign Up Button on Form Used on Landing...

by Administrator Caitlin_M in Questions & Discussions
‎05-12-2025 08:35 AM
‎05-12-2025 08:35 AM
Hi @KevinRiggsA. If you double-click the text in the button and type in what should be there, does the text save? ... View more

Re: Best practices for including links in your cam...

by Administrator Caitlin_M in Questions & Discussions
‎05-11-2025 11:17 AM
‎05-11-2025 11:17 AM
Hi @PeterS79655. Can you clarify what you mean by a saved link? Constant Contact doesn't save links to use in campaigns and the only link generation is the campaign URL that is created when you send an email from your account. ... View more

Re: Ability to Export Ecommerce Reports - Status c...

by Administrator Caitlin_M in Product Ideas
‎05-11-2025 10:41 AM
‎05-11-2025 10:41 AM
Hi @ElizabethM55. Thank you for the request! We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request for advanced e-commerce reporting, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.  ... View more

Re: How do I change our corporate address at the b...

by Administrator Caitlin_M in Questions & Discussions
‎05-11-2025 10:25 AM
‎05-11-2025 10:25 AM
Hi @JoeD355. When an address is updated in Settings, it won't automatically transfer to draft emails. You can edit the footer of an email by clicking the footer and editing the address details.   The next time you copy that email or create a new email, the address will be updated. ... View more

Re: Specific required options on an inline eNotify...

by Administrator Caitlin_M in Questions & Discussions
‎05-11-2025 10:20 AM
‎05-11-2025 10:20 AM
Hi @MiloS0. At this time, fillable fields for an inline form do not have a character limit and there aren't options for them to choose from. While you can't control a pre-filled macro, I would add text to the question to say "Type L or C below". You can also make a field required at the bottom to have them type Yes to verify that their information is correct.   ... View more

Re: email width

by Administrator Caitlin_M in Questions & Discussions
‎05-11-2025 10:00 AM
‎05-11-2025 10:00 AM
Hi @TerryB24. You can change the inner width of your email to take up more space. Using your screenshot as an example, you will click on the pencil icon below Section and increase Inner Width.  ... View more

Re: Daily E-mail / Web Broadsheet Newspaper

by Administrator Caitlin_M in Questions & Discussions
‎05-11-2025 09:45 AM
‎05-11-2025 09:45 AM
Hi @davidg073. Looking at the example you provided, while you could replicate the view with multiple columns, the email would not display the same on a mobile device as all blocks would be stacked, so you would lose the traditional newspaper layout for those readers. Also, depending on the size of a screen, the text would be hard to read once it went into three columns and your readers on a desktop would need to do a lot of scrolling. Something to keep in mind.   Each email sent is not set by "page" like you experience with a newspaper. It is a continuous scroll, so you can not create breaks for printing.   Our Professional Services team does assist with template creation and you can work one-on-one with a designer to see what is possible.  ... View more

Re: editing imported contacts

by Administrator Caitlin_M in Questions & Discussions
‎05-11-2025 09:30 AM
‎05-11-2025 09:30 AM
Hi @user0619529. To edit a contact in the new Contacts experience, you will hover over their name and click the eye icon. This will bring up their contact record, and then you can make edits by clicking View Full Details and clicking each field to edit their information. See our article on viewing and editing contacts.   ... View more

Re: Be Better Constant Contact - Status changed to...

by Administrator Caitlin_M in Product Ideas
‎05-10-2025 09:05 AM
‎05-10-2025 09:05 AM
Hi @WILLIEH08. I wanted to gather more information on what you're experiencing when working in the product. The more specific you can be, the more information we can forward to the appropriate teams. Thank you.  ... View more

Re: Priority vs. All why are emails not marked as ...

by Administrator Caitlin_M in Questions & Discussions
‎04-27-2025 11:59 AM
‎04-27-2025 11:59 AM
Hi @MarkH201. I recommend reviewing this recent post that explains why emails may not land in a Primary or Priority inbox and some steps you can take to increase the chance of it showing in the inbox.   ... View more

Re: High rate of unread emails

by Administrator Caitlin_M in Questions & Discussions
‎04-27-2025 11:37 AM
‎04-27-2025 11:37 AM
Hi @user9981782. There are a few things we can do to help with this concern.   First, the only reporting we can track with where an email lands is if the email is explicitly reported as spam. We wouldn't receive an explicit, reportable code if the email went straight to the contact's spam/junk folder. Inbox tabs such as Promotions or Primary are externally determined by an email client and will not be reported back to us. Gmail moves marketing and bulk emails, such as deals, offers, and other promotional messages, into the Promotions tab. Emails sent through Constant Contact typically end up here because we are an Email Service Provider (ESP). See our article on Gmail's Promotions tab that includes tips on how to land in the Primary inbox. It's not a guarantee your email will end up in the Primary tab if these steps are taken, but they are suggestions.   The subject line is a great place to entice your contacts to open your emails since it is generally the first thing they see, along with your From name. See our article on effective subject lines and make sure your From name in the header of your email is recognizable.   I also recommend checking out our webinar on segmentation. ... View more

Re: Editing - Hard Return

by Administrator Caitlin_M in Questions & Discussions
‎04-27-2025 10:19 AM
‎04-27-2025 10:19 AM
Hi @AmericansinWartime.org. At this time, the button block will not accept hard line returns and won't appear in preview or when sending an email.   ... View more

Re: Editing layouts without adding a new block

by Administrator Caitlin_M in Questions & Discussions
‎04-27-2025 10:16 AM
‎04-27-2025 10:16 AM
Hi @Pflowcoul. There isn't a one-click function to change the layout of a block. You can click and drag blocks from the sidebar block into the two column layout you added.  ... View more

Re: Lists

by Administrator Caitlin_M in Questions & Discussions
‎04-27-2025 10:10 AM
‎04-27-2025 10:10 AM
Hi @BoardofDirectorsN. We do not have a list archive feature. When you delete a list, a prompt will appear to ask if you would like to delete the list and contacts that belonged to it or just the list so the contacts will remain in your account.  ... View more

Re: Navigating the event dashboard

by Administrator Caitlin_M in Questions & Discussions
‎04-26-2025 10:15 AM
‎04-26-2025 10:15 AM
Hi @Degage139. Once an event is closed, you cannot reopen it to collect new registrations. If you need to do so, you can copy the event, update the dates and times, and active the new event. You will have completely separate reporting from the original event. ... View more

Q&A: Stand Out on Social Media: Essential Tools, ...

by Administrator Caitlin_M in On-Demand Webinars
‎04-23-2025 01:00 PM
2 Kudos
‎04-23-2025 01:00 PM
2 Kudos
Standing out on social media is no small feat.    Some of the biggest hurdles are figuring out what to post and how to design content that not only captures your audience’s attention but also drives meaningful results for your organization.    We’re sharing valuable insights and practical strategies to navigate these challenges and create content that truly engages and builds your brand. Discover how to navigate the ever-evolving social landscape with proven strategies and essential tools, see how to identify your core content topics and plan around your goals, and learn how to use storytelling and design to create content that’s engaging.     You can view the webinar directly through Wistia or right here on the Blog!       After the webinar, Megan took some time to address even more questions that we didn't get to during the live webinar. Check it out!     Resources: Social Media Worksheet Bundle Get Advice for Your Social Media Strategy Get the slides Grow your contact list through social media Megan's Suggested Resources Connect your social profiles to Constant Contact Create a social post and schedule it Import Your Canva Images into Constant Contact How to Create Trendy Social Media Content 15-minute social media planning calendar Social media post ideas Digital storytelling AI in Marketing     What are the best strategies to grow your following on social media? A good place to start is with an existing email list, if you have one. Create an email that invites your subscribers to follow you on social media. Share some details on what value you provide on your channels and how they can interact with your content. Ensure you insert a social follow block in all of your email campaigns as well so it’s easy for your contacts to find your channels.   Great content that is helpful to your audience is a great way to get them to share your posts, Reels, and videos. You can also utilize relevant hashtags to make your content easier to discover.     How do algorithms work in different social media channels? Can I use them to have my posts seen by more followers? Each platform uses different algorithms and prioritizes post visibility based on various factors, including the size of your audience, previous post engagement, and audience interest in the post topic. Unfortunately, no one knows all the secrets and the algorithms can change frequently.   At the moment, these are the types of things that help you compete with the algorithm on the major platforms: Focus on high-quality content that aligns with your followers’ interests Pay attention to your metrics to understand what’s working and your audience demographics, and when they are online Video also performs well, so get comfortable being in front of the camera. This is also a great way to show your personality. Engagement and interaction - the more engagement you get, the better off you will be.  Focus on natural engagement vs. forced engagement such as “like this post to keep seeing us in your feed.” Use polls, ask questions, ask opinions, and ask for their feedback Use the various features of each social platform like stories, reels, and even live videos to reach more people.   It's helpful for small business owners to be a constant student of social media - post regularly and learn what works for YOUR audiences. No social media audience will ever be more important than an email list that you own.     How do I connect my Constant Contact account with my social media accounts, such as Facebook or Instagram. If you're looking to sync your Constant Contact account with other social media platforms, check out this article.     Can I post the same thing across different social media/email/blog channels? Generally, yes. When you’re planning a campaign we recommend combining two or more channels to amplify your reach which gets the most amount of people to see your marketing message and take action. The most common channels are email, social media, and SMS.   ​We recommend using the same theme but modifying the post to suit each channel. Each channel has different features like the ability to include links and sometimes people expect to see different things on certain channels. In our research, we find that usage time varies between all of the channels so posting all at once may show lower engagement in certain areas. This is something to test in your strategy to see if it makes a difference with your audience.     Any tips on how to best manage a city’s social media feed? There are always new things happening and information to share with residents and businesses, so how can we organize that? You could think about these things as different pillars for your strategy:   A pillar for news  A pillar for information helpful to residents A pillar that shares information for and about businesses     Can you do too many Reels/videos? Yes, it is important to pay attention to your engagement and reach to determine a good number of Reels and videos. Quality is more important than quantity. Your content needs to hit the mark, which starts with an understanding of your audience.     I work for a closed system library that wants to increase our appearance to folks who are not yet patrons. Does social media make sense for us? We are not a library for everybody? Yes, many closed library systems use social media. It can be a way to connect with current and potential patrons, promote your collection and services, and build a sense of community among existing members. It can still be a way for others to support you.     I do public wellness posts weekly for both a nonprofit Facebook page and then use the same content on my own page. I get a lot of people following my personal page wanting to "friend me" who aren't in our geographical target market. Is it harming our analytics to not friend people who aren't a match? I figure they can follow and not be friended. For clarification, Facebook pages do not have a “friending” option. Only personal accounts. Instead, followers will like your page and see posts in their feed. Make sure your page is set up appropriately so you do not run into issues down the line. It needs to be set up as an organization page. No, this won't harm your analytics since the two pages are completely separate.     How does any of this change when we’re offering 'services' and not product? The same concepts still apply here. You want to build connections with people. It's not so much about the service itself, but how you help them. This means sharing your expertise, answering their questions, and sharing resources where appropriate. In addition, you can share videos on the services and why your service is important. You can share book or resource recommendations, provide tips and guidance in relation to your service.     For those of us who are a service-based business (life coach, etc.), what kinds of images make the most sense for content? Take photos during your day-to-day tasks and behind the scenes. If you're in a coaching session with a client, you could also ask if it would be okay to take a selfie with them.    In regards to content, think about common coaching scenarios you can generalize and provide a little guidance on to help your followers. You could also share images of resources you use with your clients, like worksheets, or if there are books you recommend.     What types of content would you recommend when selling non-visible services rather than products (ie. the IT industry)? Offer tips that help followers to effectively and safely use technology. Depending on who you're targeting, are there important pieces of equipment for a network? News can be a good pillar here. There are constant threats to devices and such, plus there are always advancements in technology. It’s a good space to keep people up to date who may not be as involved in the industry.     Our nonprofit is a membership-based organization that essentially only businesses can be a member of. However, we have a large following in our industry that includes followers who cannot join our organization. How would you address both of these groups when posting on social media? This could be a good opportunity to share some information about your members' businesses. You could also share information that's more public and helps all businesses be successful, such as marketing tips or tips for launching and funding a new business.       I work for a nonprofit. We often post to gain donations. I worry people will tire of our donation requests, even though we constantly need donations. White noise is a big issue for us. Remember, you don't want to make it so much about the donations. Tell the stories such as those who directly benefit from donations, your founder, your volunteers, and why they choose to spend their time with you, and how rewarding it is. Keep people updated with progress on those you're helping. If you obtain permission, share a personal story from someone who was assisted.     What is the best way to come up with ideas for videos for social media? Pay attention to trends on social media and figure out a way to brainstorm how to turn them into something that will work for you. Check out Megan's list of resources that she shared. She regularly uses these resources to find new ideas.     What are your thoughts about including a linktree in our Instagram profile? Are those fee-based? Do they add value? What kind of business are they suited for? LinkTrees are helpful for people visiting your profile where you want to provide multiple links to different sites. Many different businesses use them. Check out this tutorial on how to create a “link in bio” landing page in Constant Contact.     Constant Contact allows us to post our marketing emails to LinkedIn. Does the process provide an opportunity to summarize the e-mail or add a banner graphic? Yes, you can even ask Constant Contact to scan your email when posting to social media to provide a recommended summary.      Is it worth posting on our own LI frequently if we don't have much of a following? Would time be better spent replying to other prominent accounts? It's still important to post consistently so your content can be seen by more people. Replying and interacting with other accounts is also important, so you can get in front of more people. Keep a steady stream of both.     How can businesses choose which social media platforms to use and which ones will be the best for them? It starts with having an understanding of your audience and where they are spending their time. Don't just look for the most popular platforms. Find out where they are engaging with content. Sometimes that means simply asking them. Check out this article for more information on the best social media platforms for your business.     At my company, we primarily use Instagram, Facebook, and LinkedIn for posting. It seems hard to get engagement as I don't think a lot of our clientele is even on social media (mostly older people). Would you say we're posting the wrong content, or would the platforms we're posting on be something to consider? Facebook seems to be the typical go-to platform for an older audience. Again, talk to your audience on these channels so you can understand where or if they are spending time on any of these channels. You don't want to be spinning your wheels on the wrong platforms. Instead, put effort into those channels where you’ll see higher engagement. Check out this article for more information on the main platforms.     Which channels are best for image carousels? Instagram is probably the most popular for carousels. Facebook also offers this feature.     I work at a country club. How do you feel about promoting events with the flyers vs just posting photo/video content on social media? If you can keep the flyer about the event simple to read and understand, yes. Keep in mind that having an image with a bunch of text about your event can be hard to read on smaller screens. Ideally, you'd have a flyer in a size that's appropriate for the platform with the title and date of your event, and then have a landing page where people can see more information about the event.     Any ideas if I work for a company that doesn't use a "face" on posts and keeps them more informational? What do you suggest if we don't put a face to the company? Here are some suggestions: Start with photos of the product, then go to industry-relevant stock. Don't forget about sharing tips and information that could be put into a visual carousel or layout with a tool like Canva.     I struggle to create shareable stories as I work in healthcare and need to be careful with identifiable things. Where can I get more inspiration and not feel so stuck? Focus on a few content pillars that will serve as the basis for your content strategy. Content in healthcare can typically follow along the lines of helping your audience get to and maintain health. This could mean seasonal reminders about staying healthy, reminders about vaccines, etc. Share tips for working out, eating healthy, tips for getting your steps in, maintaining a workout routine, etc.     What are the most effective strategies to get feedback from our content? How can we get reviews about our company? First and foremost, pay attention to your social media metrics. The engagement on your posts, likes, shares, etc. See what people are responding to. In addition, you can simply ask your followers or even email subscribers what kind of content they would find helpful.    Reviews are best asked for soon after a purchase or interaction with your brand or organization. You can send an automated email after the interaction or even a text message. In most cases, it's not ideal to blanket your social audience to ask for reviews.      Is there a place for longer-form storytelling videos (5-10 minutes) on social media? Or should videos be kept as short as possible? A good place for long-form video content is on YouTube, but even they've been making strides toward short-form video content with YouTube Shorts. But if your content is valuable and resonates with your audience, it shouldn't be a problem.     Are there any tools or recommendations you would have if you are the only marketing person who does all of the marketing solo for two companies with multiple locations? A Content Scheduler would be very helpful here, along with a simple editing tool like Canva and your smartphone.   Make sure you're syncing your tools together to help you save time. If you're planning to post from your Constant Contact account, you can sync your Canva account so everything can be found together. ... View more
Labels:
  • Social Media Marketing

Re: Website link

by Administrator Caitlin_M in Questions & Discussions
‎04-13-2025 10:41 AM
‎04-13-2025 10:41 AM
Hi @BobH3. Are you inserting a link to your webpage as a link in your email? This option is available in your account. Please let us know if you are seeing something differently and include a screenshot if possible.  ... View more

Re: Does Contant Contact process emails written in...

by Administrator Caitlin_M in Questions & Discussions
‎04-13-2025 10:16 AM
‎04-13-2025 10:16 AM
Hi @user817066. Word documents can be uploaded. What do you mean by the library not "processing" it? Are you seeing an error?  ... View more

Re: Column Header Mapped to the Wrong Field Name

by Administrator Caitlin_M in Questions & Discussions
‎04-12-2025 11:55 AM
‎04-12-2025 11:55 AM
Hi @BrianJ557. To be clear, are you looking to clear out a field for a selection of contacts by uploading a file with blank fields and overwriting the existing field content?  ... View more

Re: Data uploads suddenly showing up as "Lists"

by Administrator Caitlin_M in Questions & Discussions
‎04-12-2025 11:53 AM
‎04-12-2025 11:53 AM
Hi @BrianJ557. We'd like to look into this more. Please email us at communitysupport(at)constantcontact.com with your username, a reference to this post, and the file you uploaded so we can test the upload on our end to see if we can replicate the issue. Thanks! ... View more

Re: [Events 2.0] Ability To Customize Registration...

by Administrator Caitlin_M in Product Ideas
‎04-12-2025 10:12 AM
‎04-12-2025 10:12 AM
Hi @RaeSchafer. The ability to customize the closed message for an event is not available at this time. I moved your post into our Product Ideas area where you'll be notified of any updates we receive for the feature request.  ... View more

Re: Test Message Text Not Appearing at top of emai...

by Administrator Caitlin_M in Questions & Discussions
‎04-11-2025 01:47 PM
2 Kudos
‎04-11-2025 01:47 PM
2 Kudos
Hi @user6013. We've asked our Product teams to review the issue closer. We can't share dates but we'll provide updates on that thread to keep things organized. ... View more

Re: Sent to tagged contacts that were excluded fro...

by Administrator Caitlin_M in Questions & Discussions
‎04-11-2025 12:38 PM
‎04-11-2025 12:38 PM
Hi @AMIBA. We'd like to look into this more. Please email us at communitysupport(at)constantcontact(dot)com with your username, a reference to this post, the name of the campaign, and examples of contacts who were sent the email when they were supposed to be excluded. Thank you.  ... View more

Re: Create and manage contact lists

by Administrator Caitlin_M in Questions & Discussions
‎04-11-2025 12:18 PM
‎04-11-2025 12:18 PM
Hi @KathyT0. Once a list has been deleted, it is removed from the account and you are unable to access it.   ... View more

Re: Create a Survey Page

by Administrator Caitlin_M in Questions & Discussions
‎04-11-2025 08:22 AM
‎04-11-2025 08:22 AM
Hi @SallyL785. Could you please clarify what you mean by emailing the survey with a reporting option? Reporting is not available to the survey taker, only to you.   Do you mean letting survey takers see a result after submitting their answer? If so, this feature is not available in the survey or poll tool. ... View more

Re: RSVP Reporting Problems

by Administrator Caitlin_M in Questions & Discussions
‎04-10-2025 02:01 PM
‎04-10-2025 02:01 PM
Hi @SusanDS360. A few things to cover: The click rate is determined by the unique number of contacts who click on a link in the email, not the total clicks. For the duplicate responses, this is usually caused by a contact's security system pre-clicking links in an email prior to releasing it to the inbox. You will need to export the RSVP report and use an outside program to delete the duplicate responses that occur at the same time. ... View more

Re: Automations that actually work

by Administrator Caitlin_M in Questions & Discussions
‎04-10-2025 01:09 PM
‎04-10-2025 01:09 PM
Hi @MiriamJ1. Looking back in your previous conversations, you had the trigger of contacts being added to a specific list. When you created the new automation as the chat support team suggested, did you create a brand new list and add contacts to that list? If contacts already existed on a list that is assigned to the automation, they will not receive the email and start the series.  ... View more
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 60
  • Next »
Latest Tags
  • 23611
  • 29163
  • 18192
  • 29631
  • 13721
  • 27148
  • 25096
  • 24160
  • 25726
  • 27306
  • 28761
  • 11672
  • 18598
  • 25376
  • 10409
View All
Group Hubs for Caitlin_M
  • Small Business Voices

    59
  • Nonprofit

    Nonprofit

    121
  • Lead Magnet Beta Group

    10
  • Retail & Ecommerce

    Retail & Ecommerce

    55
  • The ANZ Hub

    4
View All
Kudos given to
User Count
ACTIVATE
Community Coach ACTIVATE
60
DavidFischerSolutionsForGrowth
Community Coach DavidFischerSolutionsForGrowth
38
CarolynMac
Employee CarolynMac
4
Nick_S
Administrator Nick_S
19
CoachDeitraW
CoachDeitraW
2
View All
Kudos from
User Count
William_A
Administrator William_A
22
Resilient_Neighborhoods
Resilient_Neighborhoods
1
Marisa_M
Marisa_M
1
user6013
user6013
1
krb9
krb9
1
View All
  • © Constant Contact, Inc. 1996-2025
  • Terms
  • Community Terms
  • Community Guidelines
  • Privacy
  • Vulnerability Disclosure