Delete a contact from your account

[BabcockN]

How can I re-add a contact with the same email address as she kept getting unsubscribed but I want to re-add her as a contact?

[William_A · Accepted solution]

Hello @BabcockN ,

Use any of the available contact import options, including the type/paste multiple and file upload methods. However these methods will only re-add her to the account as an unsubscribed contact, they wouldn't resubscribe her. 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

[BabcockN]

Ok great, thanks so much for all the information! I appreciate it.