Deleting photos and documents

SueA97
Marketing Legend
0 Votes

This is tedious and annoying.  There was a time when if you uploaded the wrong file, you could quickly and easily delete the wrong file before uploading the correct one.  Now you have to spend hours trying to delete files one by one in the library.  I am sitting her WAITING for files to delete forever while I watch a little annoying wheel go around and around.  Please fix this!

Top Answer
William_A
Administrator

Hello @SueA97 ,

 

You can still select multiple files at a time for deletion in the Library, and during an upload you can still X out of files you've selected before you commit to the upload. Otherwise, neither the insertion screen nor the Images tab for the editor have never had this kind of functionality. Based on this, I'm not really sure what else you'd be referring to when you say you can't delete the incorrectly selected photos, nor am I able to recreate your described issue of only being able to select a single file at a time for deletion.

 

delete multiple.pngX out of upload.png

 

If it's taking more than a split second for a single file to be deleted, that'd indicate you're encountering a connectivity error - either your internet (or device) is slow, you have too high of latency from other background functionalities uploading/downloading, or there's some kind of program (browser extension, ad/pop-up blocker, VPN, etc.) that's interfering with your connection to the site. In this instance, I'd advise going through some basic connectivity troubleshooting to narrow down the source of you having to "wait forever" for a library file to delete.

 

See also:

Connectivity Troubleshooting FAQ


1 REPLY 1
William_A
Administrator
0 Votes

Hello @SueA97 ,

 

You can still select multiple files at a time for deletion in the Library, and during an upload you can still X out of files you've selected before you commit to the upload. Otherwise, neither the insertion screen nor the Images tab for the editor have never had this kind of functionality. Based on this, I'm not really sure what else you'd be referring to when you say you can't delete the incorrectly selected photos, nor am I able to recreate your described issue of only being able to select a single file at a time for deletion.

 

delete multiple.pngX out of upload.png

 

If it's taking more than a split second for a single file to be deleted, that'd indicate you're encountering a connectivity error - either your internet (or device) is slow, you have too high of latency from other background functionalities uploading/downloading, or there's some kind of program (browser extension, ad/pop-up blocker, VPN, etc.) that's interfering with your connection to the site. In this instance, I'd advise going through some basic connectivity troubleshooting to narrow down the source of you having to "wait forever" for a library file to delete.

 

See also:

Connectivity Troubleshooting FAQ


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
Tis' the Season for Last-Minute Holiday Marketing
2PM - 3PM EST