Email Automation Not Working on 'Email Plus'

[JamesK6385]

I've set up the trigger for list subscription and also tested the automation with a 1-minute time delay but it's not sending welcome emails to my list. Looking for support

[Caitlin_M]

Hi @JamesK6385. Did these contacts already exist in your account prior to adding them to a list? If so, they would not receive the email as it would only be sent to new contacts. You can send the welcome email by creating a new trigger list for the campaign and then add the contacts to the list only after the campaign is created and activated.

[JamesK6385]

Hi Caitlin, the contacts didn't exist in the account, prior to adding them to a list. They're fresh leads generated through our marketing channels but the automation isn't delivering emails to any new contacts that subscribe to the list. Should I follow the steps that you mentioned in this case?

[William_A · Accepted solution]

Check the setup of your automation, to make sure it's the right type. Welcome emails (which utilize the New Subscriber trigger) will only trigger off of contacts added via a sign up form associated with your account (landing page, coded, etc.)

If you import the contacts and add them to a list, it wouldn't trigger the New Subscriber setup. You'd need to utilize automation with the Joins a List trigger. 

Make sure to check out our article on automation triggers for more detailed info on the functionalities.

[JamesK6385]

Hi, changing the automation type to 'custom' changed the trigger to 'added to list' which works, thank you!

[user0151167]

Hi! I'm encountering the same error now. How did you change the automation type? Thanks!

[William_A]

Hello @user0151167 ,

Welcome automations are "Subscribes for email," and List Add/Join autos are "Added to specific list." See the linked article for automation triggers for more info and guidance.