Email Responses

[KevinL8689]

Good evening, 

I've sent a few thousand emails over the last month(approximately).

I have not received any responses to these emails?

Is there something I don't have set up correctly or does my current plan not allow responses?

Thank you in advance. 

[William_A · Accepted solution]

Hello @KevinL8689 ,

If people are replying to your emails sent through us, then they should be defaulting to your listed reply-to address. We wouldn't have any further control over that since the replies originate outside our system and go directly to the reply-to, nor would we be impeding that functionality.

A few support questions:

• Have you checked to see if your email program or network is spam filtering replies?
• Do you have any calls-to-action in your email so people are aware they should be replying to you?
• Are you utilizing a mailto: link within the email, attached to either a text, image, or button?