Community Home
Get Help
Events & Webinars
Ideas
Groups
Resources
MyRewards
 

Error downloading a pdf of already sent email

FCCOG
Rookie
‎09-18-2023 02:10 PM
0 Votes
‎09-18-2023 02:10 PM
I'm trying to download a copy of an email I already sent out through CC, but when I go to download it, after spinning, I get a message saying "Error, campaign generation failed. Please try again later." I needed to download on Friday, but no luck, and again today I've tried multiple times again. Any advice?
1 REPLY 1
William_A
Administrator
Administrator
‎09-18-2023 02:18 PM
0 Votes
‎09-18-2023 02:18 PM

Hello @FCCOG ,

 

Have you since deleted the document from your library? Are you able to access it via the Preview version of your email? Are you able to access the PDF in other browsers, or email apps? Are you able to access it directly through your library?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
May 01
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST
Register now

Support Tips

  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article