[Feb 1, 2024 RESOLVED] Site-Wide Issues (See Top Answer)

[Myotronics]

Why has the website Home page said "We are currently experiencing a system issue resulting in users being unable to edit, create and send campaigns to segments. We are working to resolve the issue as quickly as possible." for the last day and a half?

[Myotronics]

Update: The server load issues have been resolved, emails are sending as expected, and the UI issues caused by this specific outage are no longer present.

Hello everyone,

Our devs are working to address the issues affecting the entire system today, and will be updating the Status page accordingly. We will respond to the thread once the issue is considered resolved by the devs. 

[MichelleF753]

This is ridiculous. Its the 1st day of the month when newsletters get sent and we all know timing of these letters and when they get opened matter.  

[MVR_Comm]

Anyone have any info on this? Currently unable to even create an email, let alone send it.

[NatalieR004]

Constant errors not letting me send saying I need to verify emails, for that authentication stuff. I was already authenticated and nothing is in my inbox from CC. Is the whole system down?

[SIR_State]

During the last day or so I've not been able to edit my latest message. I keep getting an error message that says (roughly 'Try again later'. This has been on and off all the time. It means a mailing I must get out is now delayed as my collaborators can't get feedback on their suggestions and I can't make edits without waiting for varying amounts of time: 10s of minutes to several hours. When will regular service be available?

[JenMcDonald]

I have two landing pages that are showing active, but when I click on the links, it gives me the error of: Oops. We can't find the page you're looking for. Has this happened to anyone else?

[HadiM8]

We are not able to send any emails, can someone call us to walk us thru the process of fixing this ? Thank You

[TonyB3032]

I'm still can't properly edit a campaign that needs to go out today – especially removing items. Anyone else still having similar problems? Are there any work arounds?

[CarolM609]

When I log in, I see a blank pop up with an "x" in the upper right corner. The rest of the page is greyed out and I can't click on anything. I can't dismiss the popup and I can't interact with my constant contact interface at all. Anyone else have this issue?

[BrianW1301]

Yes, I am having this issue, as well. It seems CC is having issues across the board.

[Ofc_MinistersCouncil]

HELP! I keep getting this message: "Unable to save campaign (try modifying message settings first)" I have no idea how to modify the message settings first. Thank you

[BrianW1301]

When I signed in today, a blank, white box blocks my access to my directory. I cannot dismiss it and there is no text within the box and it completely prevents me from doing anything. I suspect it has to do with the "ccsend" update (which I had planned to deal with today because my tech person has not gotten back to me about the domain self-authentication). I have cleared my cache, restarted the browser with no success. Please advise as I have a campaign to send out ASAP.

[BAdranly]

Please advise when the delay in sending emails issues will be fixed.

[LisaL102]

Was anyone able to find out when this will be fixed? I had a problem a few weeks ago too with this. Created an email campaign in my saved template, published it and it looked good. But when I sent it, the template was not updated and it had the "instructions on how to write a post" on it. Sent it out to 5000 people and looked like an idiot.

[LaurelG63]

When will the system issues be resolved? I am getting weird error messages and I cannot send out my campaign. HELP US!

[MichelleF753]

Same.  This is not good timing for this problem.  

[HarvardBioethics]

I'm also experiencing this. We can't "modify message settings" as mentioned in the error, since the message settings have disappeared from the top of the email editor. I've closed out of Chrome, reopened Chrome, re-logged in, re-opened up my newsletter (multiple times now), and still experience this.

[JennyC342]

I'm getting this error when I try to do anything: Unable to save campaign (try modifying message settings first) I was told by a Chat agent that this is widespread. Any ideas when it will be resolved?

[HarvardBioethics]

Same here! I also can't copy campaigns: "Copy failed. Please try again." 

[DebR252]

My newsletter is due today, but when I try to send it, I get "Unable to save campaign (try modifying message settings first)" Is this part of the issues you have been having?

[JennyC342]

I'm getting the same error. I was told it's a widespread issue.

[BrianW1301]

I don't even have access to my directory. A blank white box is blocking my access.  Probably an issue with the "ccsend" update?

[TheresaP359]

My sign-up form on my website has not worked in over a week. Keep getting the error message "Operation timed out, please try again." I've contacted CC they said they would email me and have not. Does anyone have this issue on your forms? You might want to check it.

[LisaL102]

Time to get a refund!   We pay for this!  

[William_A]

Update: The server load issues have been resolved, emails are sending as expected, and the UI issues caused by this specific outage are no longer present.

Hello everyone,

Our devs are working to address the issues affecting the entire system today, and will be updating the Status page accordingly. We will respond to the thread once the issue is considered resolved by the devs.