[Feb 10, 2024, see top answer] Accounts Mistakenly Deactivated

[MichelleM242]

I tried logging in this morning and it says my account has been deactivated. I used the service to send an email yesterday. Anyone else having this issue? I tried calling but am not able to get through on the phone

[MichelleM242]

Hello everyone,

An issue occurred where some accounts were mistakenly deactivated. Our Compliance and Billing teams are working to determine the accounts affected, however for quicker manual reactivation I'd advise calling our Billing team for further assistance. 

Once the Community & Social Care team receives confirmation the issue's been resolved, we'll update this thread accordingly. 

[BSFA]

I am also having the same issue. When I call and try to enter my account phone # it says it is not recognized. 

[BSFA]

I have to think something is wrong with Constant Contact. At times the login-screen flashes between the deactivation notice and a blank login screen as though there is a glitch. 

[William_A]

Hello everyone,

An issue occurred where some accounts were mistakenly deactivated. Our Compliance and Billing teams are working to determine the accounts affected, however for quicker manual reactivation I'd advise calling our Billing team for further assistance. 

Once the Community & Social Care team receives confirmation the issue's been resolved, we'll update this thread accordingly.