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Andrew943
·Posted in Ask the Community

{First Name} field not working

Hello,

 

We are attempting to send an email newsletter, but while testing, the, "Dear {First Name}," tag always changes to, "Dear (Sender Name), instead of "Dear (Recipient Name)"

 

I have tried removing the sender name from the contact list, but am still having this issue. Does anyone have any suggestions for how to solve this issue?

Contact Details
Email
E-Mail Editor
E-mail Marketing
formatting
greeting tag
Newsletters
Text
1 reply
Best reply by William A

Hello @AndrewUpenn ,

 

Just to clarify, are you properly inserting either a greeting tag, or using the insert contact detail functionality to set the greeting up?

 

Another thing to keep in mind, assuming you've setup the greeting tag / insert contact detail correctly, is that previews and test sends will only show the account owner's name / info. Only live sendouts will include the contacts' details.

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