How to cancel an event registration due to not using Promo Code

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RandyS1329
Rookie
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I have a number of conference registrations for an event that did not use the Promo Code given to them for the purchase of a conference related golf event. How can I correct? I used to have to cancel and re-enter their information. Since there was a "purchase" on the registration it now will not let me cancel, expecting that a refund needs to be issued first.

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William_A
Administrator

Hello @RandyS1329 ,

 

You can cancel registrants via the registrants list on the event dashboard. The refund elements you'll need to fully handle through the payment processing platform.


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William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator

Hello @RandyS1329 ,

 

You can cancel registrants via the registrants list on the event dashboard. The refund elements you'll need to fully handle through the payment processing platform.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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