Importing a design from Canva

[ColinS708]

When I import a design from Canva that has things that are hidden as part of the design, Constant Contact “unhides” them resulting in an unusable mess. How can I prevent this from happening?

[William_A · Accepted solution]

Hello @ColinS708 ,

That kind of functionality may not be possible with how the PDF or image needs to convert to be in an email. I'd advise calling our general support and requesting a transfer to the Tier 2 integrations team, to see if they'd have any further insights or workarounds you can utilize.