Mobile preview shows larger font size in random places

JFT416
Campaign Expert

Ever since the update to the UI, we've noticed that the mobile preview shows larger font size in certain areas of our weekly newsletter. In the past, we've fixed this by increasing the font of affected areas, saving it, closing the campaign then reopening it. After that we reverted the affected areas back to the original font size and the mobile preview would be fixed. This does not work anymore. Please advise. Thank you!

7 REPLIES 7
William_A
Administrator
0 Votes

Hello @JFT416 ,

 

Is the affected areas' text sizing different from the email's default text size for that action block type? Does changing one or the other to match resolve the issue for you?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JFT416
Campaign Expert
0 Votes

Hi William,

 

Thanks for getting back to me.

The affected areas' text shows a different size than the default text size. 

The default text size for our body text is 12pt, but in mobile preview the affected areas is shown in 16pt. 

 

Changing the default size under Design doesn't change the mobile preview issue, nor does changing the font directly in the blocks.

 

Let me know if you have any questions and if there are other solutions we can explore.

 

Thank you kindly,

Phil

William_A
Administrator
0 Votes

Is this occurring in one particular type of email app, or is it occurring in multiple you have access to (if applicable)? Is the font size affected in the desktop version of your email as well?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JFT416
Campaign Expert
0 Votes

This is only occurring with Constant Contact. We don't use other email apps. The font size is not affected in the desktop preview. It is also not affected when viewing the test email on a desktop. It is only an issue in mobile preview or viewing the test email on mobile.

 

Thank you!

William_A
Administrator
0 Votes

By email apps I mean Outlook, Gmail, Apple Mail, etc. 

 

The reason I ask is because when I test your email on my device in Gmail, the email and font is all consistent, and shows as expected based on the mobile preview.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JFT416
Campaign Expert
0 Votes

We do use Outlook to check our test emails and the desktop version comes out fine.

 

After some testing, I've found a way that fixes the issue.

I went into the Design tab and changed all default font sizes to 14pt. Then I manually went to each affected block and changed them back to 12pt. This is then reflected in the mobile preview.

 

Thank you for your help!

William_A
Administrator
0 Votes

Interesting, I'll check in our system for cases that reported similar issues and get your troubleshooting data included with that. I'm glad to hear you were able to resolve it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
'Tis the Season for Last-Minute Holiday Marketing
2PM - 3PM EST