Not receiving test email

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AmandaR3494
Rookie
0 Votes

Hi - I sent myself a test email this morning and the status message said that it went successfully, but it did not arrive in my email. Yesterday all was working fine. Is there an issue with sending right now? 

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William_A
Administrator
0 Votes

Hello @AmandaR3494 ,

 

My tests of your drafts and sendouts all came through on my end right away. You may want to check and make sure your email program / network isn't spamming out or outright blocking the test sends, as that may require you to safelist our domains. Otherwise, I'd advise calling the Delivery team for further, advanced troubleshooting and assistance.

 

For your actual, live sendouts, I'd advise setting your account up for self-authentication since you have your own domain. Our Delivery team can assist with any questions regarding this functionality. 


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William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
0 Votes

Hello @AmandaR3494 ,

 

My tests of your drafts and sendouts all came through on my end right away. You may want to check and make sure your email program / network isn't spamming out or outright blocking the test sends, as that may require you to safelist our domains. Otherwise, I'd advise calling the Delivery team for further, advanced troubleshooting and assistance.

 

For your actual, live sendouts, I'd advise setting your account up for self-authentication since you have your own domain. Our Delivery team can assist with any questions regarding this functionality. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
AmandaR3494
Rookie
0 Votes

Thank you so much! I guess it was a significant delivery delay issue on ConstantContact's end, but your answer was really helpful and resourceful for future. I will look into the self-authentication. Thanks.

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