Poll Results Not Matching Poll Options
Hello - I copied a previous campaign for a client's monthly newsletter. One of the sections is a poll. We changed the options and question. The heat map shows ~20 votes or clicks on the poll options (5 choices). When I go to reports, it shows results of the previous month's poll which only had two choices.
Any tips on resetting this? I cannot trust the reporting for this campaign at all, can I?
2 replies
Best reply by William Alkhest
Hello @Kapeesh.Marketing ,
I'd advise deleting a replacing a poll from a copied email template, rather than maintaining and editing the original poll to ensure no background coding is carried over. It's unlikely the results from the copied poll in the email will be viable for your needs.
Ypu may still be able to pull the correct reporting via the email's Heat Map reporting. We've also seen this issue resolved when removing the older-coded poll block entirely from emails, and instead using the modern feedback block.
