Poor Service on Event Manager

Good afternoon I am a 20 year customer. I have used event management for the 20 years. You are switching over to a new platform for event management. Old events can not be copied and pasted. I get it. I am fine with it. Yet I can not get the new platform to put 3 pictures horizontally across a landing page like the old one did. I called support. 30 minutes in I disconnected. I was constantly being put on hold so the individual could talk to tiar 2. Tier 2 got 2 pic horizontally (which I had already done and told the individual such prior) and they were at the bottom of the page, not in the middle. This was done on the old platform, what is the issue? Who brings out a replacement product that has less features? I asked, why dont you put me through to tier 2 so I can get this resolved? I was told - I cant do that, its protocol. This is extremely poor. Something as simple as putting 3 pics side by side is done every day by CMS systems and should not be a 30 minute phone call, on hold 5 times so the person from Constant Contact can talk to tier 2. with me finally disconnecting What kind of support is this? Bottom line. How do I put 3 pics horizontally on a landing page??