Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

Re-importing a contact that was deleted

SOLVED
Go to solution
HopeandCope
Marketing Legend
0 Votes

Hi, What happens if I delete a contact and someone re-imports that contact using an Excel sheet or something? Is the contact re-inserted? I'm asking because I'm trying to clean up our list by doing the following: 1) Identifying everyone that has unsubscribed and is subscribed to no list 2) Running a campaign to ask people who have not unsubscribed, but are not on a list, to subscribe to a list or to unsubscribe completely 3) Identifying hard bounces and removing them As part of (2), I was preparing to delete the contacts that had unsubscribed when I noticed that someone in our organization tried to re-upload unsubscribed contacts (and others) using an Excel sheet. So I'm concerned that if I delete unsubscribed contacts (no matter by what method) they could be re-instated against their wishes. Is that the case? Thanks, L

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @HopeandCope ,

 

If you only delete the contact, then yes uploading a file with that contact info will re-add them and update any new info if provided in the upload. 

 

If you're wanting to get rid of contacts, and not have them be able to be re-added without explicitly going through a sign up form or other method of overwriting their permissions, then I'd advise also unsubscribing them.

 

You can upload lists of contacts to mass-unsubscribe at one time, if you have advanced permissions turned on for your account.

 

You can unsubscribe bounces while deleting them, if doing so via an email's bounces report. 

 

Otherwise, you'll need to go through your files and remove the contacts that you don't want re-imported.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @HopeandCope ,

 

If you only delete the contact, then yes uploading a file with that contact info will re-add them and update any new info if provided in the upload. 

 

If you're wanting to get rid of contacts, and not have them be able to be re-added without explicitly going through a sign up form or other method of overwriting their permissions, then I'd advise also unsubscribing them.

 

You can upload lists of contacts to mass-unsubscribe at one time, if you have advanced permissions turned on for your account.

 

You can unsubscribe bounces while deleting them, if doing so via an email's bounces report. 

 

Otherwise, you'll need to go through your files and remove the contacts that you don't want re-imported.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 21
Save Time with Campaign Builder in Constant Contact
11AM - 12PM EST