42
Posts
2
Kudos
0
Solutions
About HopeandCope
HopeandCope
Marketing Legend
since
11-23-2016
11-26-2024
Badges
01-23-2024
01:35 PM
Hi, We have contracted a company to create a new version of our website. In order to create a signup form for our newsletter, they are asking for userid and password to enter the Constant Contact account. There is pushback internally to do that. So I'm asking: what access do I need to give the external developers so they can do everything they need to create the integration on the new website? Thanks, L
... View more
01-11-2024
10:21 PM
OK, let me send the information to the person and see what happens. I'll come back to let you know what happened. L
... View more
01-11-2024
05:35 PM
So if they change the username they can keep the same email address and it'll work? Or do they have to change the associated email address also? I think they are currently the same. L
... View more
01-11-2024
04:36 PM
Hi, We wanted to add someone to our Constant Contact account. The person has a Constant Contact account (which they created by mistake). We sent them an email request to be added to our account, but when they clicked on the "verify email" button in the invitation we sent, they got logged into their own account. They don't see our campaigns. How do we fix this? There doesn't seem to be a way to delete the account unless you call the company. Is that the only way? If that's the case, does it mean that if I have an existing account, I can't use that same account as a member of another account? Thanks, L
... View more
- Tags:
- My Account
- Users
Labels:
- Labels:
-
My Account
11-30-2023
02:28 PM
Hi, I think I found the problem: if I am in the email and I use the preview and test feature to send a preview, the email gets sent correctly. But If I am in the view that shows all the email campaigns and I select preview from there (using the three buttons), I get the problem I mentioned above. So it looks like something acts differently depending on where you do the preview. L
... View more
11-29-2023
02:30 PM
Hi, Is there a delivery problem with test emails currently? I'm trying to send a test email and I press the Send button but nothing happens. Usually, I get a message saying the message is sent. I checked my spam also but nothing. Thanks, L
... View more
Labels:
- Labels:
-
E-Mail Marketing
06-09-2023
03:02 PM
Hi, What happens if I delete a contact and someone re-imports that contact using an Excel sheet or something? Is the contact re-inserted? I'm asking because I'm trying to clean up our list by doing the following: 1) Identifying everyone that has unsubscribed and is subscribed to no list 2) Running a campaign to ask people who have not unsubscribed, but are not on a list, to subscribe to a list or to unsubscribe completely 3) Identifying hard bounces and removing them As part of (2), I was preparing to delete the contacts that had unsubscribed when I noticed that someone in our organization tried to re-upload unsubscribed contacts (and others) using an Excel sheet. So I'm concerned that if I delete unsubscribed contacts (no matter by what method) they could be re-instated against their wishes. Is that the case? Thanks, L
... View more
Labels:
- Labels:
-
Contact Management
05-31-2023
12:44 PM
Never mind, I think I figured it out. I had a tag for that email, so I will combine that tag with the unsubscribe email and it should do what I want. Thanks, L
... View more
05-31-2023
12:39 PM
Hi, How do I delete people who unsubscribed after an email campaign? When I click on the "unsubscribe" report of the email campaign, I can't select them to delete them. I tried uploading them to a list specifically to delete them, but I'm not allowed. We have to do a lot of manual reviews of our contacts, so I'm trying to target only those unsubscribed from that particular campaign. Thank you, L
... View more
Labels:
- Labels:
-
Contact Management
05-30-2023
02:01 PM
HI @William_A, I must have been tired when I tried to implement what I want. I ended up creating a tag and I hope it works. Thanks, L
... View more
05-29-2023
06:22 PM
Hi, I'm trying to filter contacts that aren't on any of our lists so I can send them an email to ask whether they would like to receive information from us or not. Is there a way to create a segment with only email addresses that are not subscribed to any of our lists? Thanks, L
... View more
Labels:
- Labels:
-
Contact Management
05-29-2023
06:17 PM
HI, In the following page there is a great example of an Update Profile page toward the bottom of the article (the New Yorker example): https://www.constantcontact.com/blog/clean-email-list/#htoc-how-to-get-a-clean-email-list-step-by-step How do I create something like this? L
... View more
- Tags:
- Update Profile
Labels:
- Labels:
-
Contact Management
05-28-2023
11:36 PM
Hi, I need to do things that the Constant Contact, in its current state, cannot do. What I want to do seems pretty simple. I want to show a page with paragraphs, bullet points, images, etc. I want people to be able to manage their subscriptions and their profile using a human-readable list name instead of the internal names we use. I want to separate English from French in a useful manner—either two separate pages or a well laid out single page with whitespace instead of a single paragraph. Can I use the API to do this? If so, how does that work? This seems to be a problem similar to the one in this thread: https://community.constantcontact.com/t5/API-Developer-Support/Has-ANYONE-found-a-workaround-for-the-update-profile-problem/m-p/388650#M13011 If that's the case, please let me know and I'll just abandon my attempts now. Thanks, L
... View more
05-26-2023
11:19 AM
Hi, Separating large amounts of text into paragraphs is not a feature. It's essential for readability. I really don't see why it's considered a nice to have. You have the same problem in the forum: the initial email doesn't support paragraph breaks (although some people managed to make it work, not sure how). However, in the responses, you have access to a rich-text editor. So responses are easier to read than the initial request. Everything I've read about writing content for the web starts with this: use short paragraphs and leave a lot of whitespace. The current setup breaks that fundamental rule. L
... View more
05-26-2023
10:30 AM
Hi, I am editing the "Update Your Profile" form as explained here: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5778-update-profile-form And I have some questions... 1) Since Constant Contact doesn't provide a way to do multilingual content, I have to put French and English content in the same form. However, even if I separate my text in paragraphs in the text box, all the spacing disappears and gets jumbled together. Just like this message probably looks all bunched up together, even though I am using paragraphs as I'm writing. How do I fix that? (Even the footer is all bunched up together) 2) Because I can't display a different name on the opt-in form than the internal Constant Contact name, I'm in a bit of a pickle. We have list names internally that we do not want to show to the user. For example, I have a list called MASTER USERS FRENCH. When people update their profile, I want them to see the list name as "Weekly news." On the chat, I was told that this does not exist. So, as a workaround, I thought of creating a new list called — you guessed it — "Weekly news." But if I do that, there will be a desync with the MASTER USERS FRENCH list. So is the only option to change the internal names of the lists? 3) Is there a better way to do this than how I am looking at this? My goal is to allow users in French and English to update their profile so they only receive the emails they are interested in receiving. I want to do it in a manner that requires the least manual processing on our part as possible. Thanks, L
... View more
05-26-2023
10:06 AM
Hi @William_A, Thank you for the reply. It's very unsatisfying, I must say. The feedback thread has been around for 6 years and everything is still very English-centric. And for jurisdictions where multilingualism is required by law, it's not a very good situation. Hopefully someday. Thanks, L
... View more
05-25-2023
05:02 PM
Hi, Is there a way to have multilingual support in the Opt-In and confirmation emails. I'm trying to implement the solution to a question I asked earlier but I need (legally) to provide wording in English and in French. It seems to me like the buttons in the opt-in email and the update profile emails are in English only. Am I missing something? Thanks, L
... View more
Labels:
- Labels:
-
Contact Management
-
My Account
05-25-2023
04:37 PM
Hi, Interesting approach, that. OK, let me see what I will do. My main concern is that the email will contain instructions that require them to access their profile, and if I put the instructions on the website, it will require the reader to do a back and forth between their email app and our website. Let me test to see what works best. Thanks, L
... View more
05-25-2023
04:35 PM
Ah, good idea, that. OK, let me see what I will do. I think the main problem would be for them to have access to their profile from the website, because the information in the email asks them to update their profile. So if I could keep them in the email app, I think it would work better. I will check a couple of approaches, then. Thanks, L
... View more
05-25-2023
03:38 PM
Thanks! And my PS was poorly worded. I meant here, on the forum. Normally, this message should be in multiple paragraphs. I couldn't do that in my initial message so it looks like a jumbled mess! Thanks, L
... View more
05-25-2023
02:31 PM
Hi, For the next few weeks, I need to send very long, bilingual emails. What is the recommended way to put a link at the very beginning that says "Jump to the French version" and takes the reader to the French version of the email? I don't want them to have to scroll though pages and pages of text. I also don,t have any information on their preferred language so I can't create two different lists. Ideally, I would prefer NOT to send two separate emails. Thanks, L
... View more
- Tags:
- Anchor Link
Labels:
- Labels:
-
E-Mail Marketing
05-25-2023
02:28 PM
Hi, I realized while testing the subscription form for one of our newsletters that the confirmation email someone receives after confirmation is incorrect. I cannot figure out where to set up the process for the signup -> opt-in -> confirmation flow. Where is that configured? And can I configure a different response for each registration form? Thanks, L P.S. When I reply to a message, I'm allowed to use a rich text editor where I can see the HTML code used to write my response. Is there a way to access that also when I ask the initial question? Right now I don't have access to bolding, italics, or anything like that.
... View more
- Tags:
- confirm opt-in
Labels:
- Labels:
-
Contact Management
05-12-2023
04:17 PM
Hmmm... OK, thanks for the answer. I've always thought of styles as a way to make it easier to make sweeping changes, not as something that made it harder. Which is the whole reason I try to use them, because if a styling decision changes, I make it once and everything gets updated instead of making multiple piecemeal changes. Thanks, L
... View more
05-12-2023
03:20 PM
1 Kudo
Hi, I'm having a bit of trouble understanding styling in email campaigns. As a backround, I'm used to LibreOffice where the styling is very structured. When you update a style, all paragraphs (or characters) that use the style get updated automatically. So if you want to change from Times to Arial, for example, you update the style and everything else follows. Having said that... I have an email I'm preparing and I want to set the heading font to Roboto. In the design tab, all the fonts are set to Roboto, with various combinations of sizes and bold/italic. Yet, when I change a paragraph style to H2, I get back to Tahoma and I need to change it manually. This means a lot of fiddling around and inconsistent formatting if I miss a header. What am I missing? Thanks, L P.S. For some reason, H1 and H3 use the proper formatting but not H2.
... View more
Labels:
- Labels:
-
E-Mail Marketing
04-11-2023
01:26 PM
Thanks for the suggestions. Let me see which works best. I don't have this situation every week, and often, the amount of text is not as large as the example you provide, but is enough to make it visually less appealing. Thanks, L
... View more
04-11-2023
12:08 PM
HI, Is there a way to have an image align vertically in a featured article block. It doesn't look very good when the image is at the top of the row and there is a lot of whitespace below it, and almost none above it. Thanks, L
... View more
Labels:
- Labels:
-
E-Mail Marketing
04-04-2023
03:25 PM
Never mind, I saw it. It's in the design section. L
... View more
04-04-2023
03:23 PM
HI, Is it possible to change an article's border color? The default black does not fit our needs and I would like a different color. Thanks, L
... View more
Labels:
- Labels:
-
E-Mail Marketing
03-30-2023
02:14 PM
Hi, I am creating a template for our emails. The emails will be pretty similar every week. Each email will contain three sections. The first two sections are calendars in data tables. The calendars don't change often, except that dates do. For example, next week's calendar is from Apr 7 - Apr 14. So in the email, the dates look like this: - Friday, Apr 7 - Monday, Apr 10 - Tuesday, Apr 11 - ... - Friday, Apr 14 Some days (and dates) are repeated in the table. The next week, it's the same thing but with different dates. Once in a while, some items will be removed and other times, new items will be added. Is there a simple way (i.e. one that reduces manual labor as much as possible) to do this? Right now, every newsletter requires manual changes to all the dates. It's a bit tedious and it's easy to make a mistake. My other option is to only send the email for Monday to Friday, in which case I don't have to provide dates, but that isn't the preferred approach. Any ideas? Thanks, L
... View more
Labels:
- Labels:
-
Automation
-
E-Mail Marketing
03-29-2023
04:58 PM
1 Kudo
HI, I am creating a layout where I have a lot of blocks to repeat. Is there a way to select multiple blocks at the same time and repeat them? For example, a heading with a block of text under it that I need to repeat 3 or 4 time. Thanks, L
... View more
Labels:
- Labels:
-
E-Mail Marketing
Latest Tags
No tags yet
