35
Posts
0
Kudos
0
Solutions
About HopeandCope
HopeandCope
Regular Participant
since
11-23-2016
11-30-2023
Badges
11-30-2023
02:28 PM
Hi, I think I found the problem: if I am in the email and I use the preview and test feature to send a preview, the email gets sent correctly. But If I am in the view that shows all the email campaigns and I select preview from there (using the three buttons), I get the problem I mentioned above. So it looks like something acts differently depending on where you do the preview. L
... View more
11-29-2023
02:30 PM
Hi, Is there a delivery problem with test emails currently? I'm trying to send a test email and I press the Send button but nothing happens. Usually, I get a message saying the message is sent. I checked my spam also but nothing. Thanks, L
... View more
11-02-2023
04:23 PM
@William_A wrote: Does using a URL shortener, and inserting that reconfigured URL allow the image to insert as expected? Hmm, I don't see my reply. I don't use a URL shortener. However, I tried t.ly and I get the same error.
... View more
11-02-2023
04:18 PM
@William_A wrote: Does using a URL shortener, and inserting that reconfigured URL allow the image to insert as expected? I don't normally use a URL shortener. I tried t.ly and it did not work. I got the same error message.
... View more
11-02-2023
04:13 PM
I tested and uploading a file with a .jpeg extension works. So it is really the fetching of the URL that is a problem.
... View more
11-02-2023
03:56 PM
It is specifically an image with the .jpeg extension hosted on our WordPress site. If I take the exact same image, change the extension to .jpg, and upload it (like @MoniqueCornett explains), it works. But .jpeg is an acceptable extension for JPEG images (in fact, doing a search for the problem, it seems like Adobe has started using .jpeg as the extension for exports).
... View more
11-02-2023
03:42 PM
I came to report the same problem. It's been an annoyance for a bit but now it's enough to ask for a solution. Many images on our website have the .jpeg extension and sometimes we link to images on other sites with that extension. It doesn't cause a prbolem on the browser or the site. But any time I try to link to an image with the .jpeg extension, I get this problem in Constant Contact.
... View more
06-09-2023
03:02 PM
Hi, What happens if I delete a contact and someone re-imports that contact using an Excel sheet or something? Is the contact re-inserted? I'm asking because I'm trying to clean up our list by doing the following: 1) Identifying everyone that has unsubscribed and is subscribed to no list 2) Running a campaign to ask people who have not unsubscribed, but are not on a list, to subscribe to a list or to unsubscribe completely 3) Identifying hard bounces and removing them As part of (2), I was preparing to delete the contacts that had unsubscribed when I noticed that someone in our organization tried to re-upload unsubscribed contacts (and others) using an Excel sheet. So I'm concerned that if I delete unsubscribed contacts (no matter by what method) they could be re-instated against their wishes. Is that the case? Thanks, L
... View more
05-31-2023
12:44 PM
Never mind, I think I figured it out. I had a tag for that email, so I will combine that tag with the unsubscribe email and it should do what I want. Thanks, L
... View more
05-31-2023
12:39 PM
Hi, How do I delete people who unsubscribed after an email campaign? When I click on the "unsubscribe" report of the email campaign, I can't select them to delete them. I tried uploading them to a list specifically to delete them, but I'm not allowed. We have to do a lot of manual reviews of our contacts, so I'm trying to target only those unsubscribed from that particular campaign. Thank you, L
... View more
05-30-2023
02:01 PM
HI @William_A, I must have been tired when I tried to implement what I want. I ended up creating a tag and I hope it works. Thanks, L
... View more
05-29-2023
06:22 PM
Hi, I'm trying to filter contacts that aren't on any of our lists so I can send them an email to ask whether they would like to receive information from us or not. Is there a way to create a segment with only email addresses that are not subscribed to any of our lists? Thanks, L
... View more
05-29-2023
06:17 PM
HI, In the following page there is a great example of an Update Profile page toward the bottom of the article (the New Yorker example): https://www.constantcontact.com/blog/clean-email-list/#htoc-how-to-get-a-clean-email-list-step-by-step How do I create something like this? L
... View more
- Tags:
- Update Profile
05-28-2023
11:36 PM
Hi, I need to do things that the Constant Contact, in its current state, cannot do. What I want to do seems pretty simple. I want to show a page with paragraphs, bullet points, images, etc. I want people to be able to manage their subscriptions and their profile using a human-readable list name instead of the internal names we use. I want to separate English from French in a useful manner—either two separate pages or a well laid out single page with whitespace instead of a single paragraph. Can I use the API to do this? If so, how does that work? This seems to be a problem similar to the one in this thread: https://community.constantcontact.com/t5/API-Developer-Support/Has-ANYONE-found-a-workaround-for-the-update-profile-problem/m-p/388650#M13011 If that's the case, please let me know and I'll just abandon my attempts now. Thanks, L
... View more
05-26-2023
11:19 AM
Hi, Separating large amounts of text into paragraphs is not a feature. It's essential for readability. I really don't see why it's considered a nice to have. You have the same problem in the forum: the initial email doesn't support paragraph breaks (although some people managed to make it work, not sure how). However, in the responses, you have access to a rich-text editor. So responses are easier to read than the initial request. Everything I've read about writing content for the web starts with this: use short paragraphs and leave a lot of whitespace. The current setup breaks that fundamental rule. L
... View more
05-26-2023
10:30 AM
Hi, I am editing the "Update Your Profile" form as explained here: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5778-update-profile-form And I have some questions... 1) Since Constant Contact doesn't provide a way to do multilingual content, I have to put French and English content in the same form. However, even if I separate my text in paragraphs in the text box, all the spacing disappears and gets jumbled together. Just like this message probably looks all bunched up together, even though I am using paragraphs as I'm writing. How do I fix that? (Even the footer is all bunched up together) 2) Because I can't display a different name on the opt-in form than the internal Constant Contact name, I'm in a bit of a pickle. We have list names internally that we do not want to show to the user. For example, I have a list called MASTER USERS FRENCH. When people update their profile, I want them to see the list name as "Weekly news." On the chat, I was told that this does not exist. So, as a workaround, I thought of creating a new list called — you guessed it — "Weekly news." But if I do that, there will be a desync with the MASTER USERS FRENCH list. So is the only option to change the internal names of the lists? 3) Is there a better way to do this than how I am looking at this? My goal is to allow users in French and English to update their profile so they only receive the emails they are interested in receiving. I want to do it in a manner that requires the least manual processing on our part as possible. Thanks, L
... View more
05-26-2023
10:06 AM
Hi @William_A, Thank you for the reply. It's very unsatisfying, I must say. The feedback thread has been around for 6 years and everything is still very English-centric. And for jurisdictions where multilingualism is required by law, it's not a very good situation. Hopefully someday. Thanks, L
... View more
05-25-2023
05:02 PM
Hi, Is there a way to have multilingual support in the Opt-In and confirmation emails. I'm trying to implement the solution to a question I asked earlier but I need (legally) to provide wording in English and in French. It seems to me like the buttons in the opt-in email and the update profile emails are in English only. Am I missing something? Thanks, L
... View more
05-25-2023
04:37 PM
Hi, Interesting approach, that. OK, let me see what I will do. My main concern is that the email will contain instructions that require them to access their profile, and if I put the instructions on the website, it will require the reader to do a back and forth between their email app and our website. Let me test to see what works best. Thanks, L
... View more
05-25-2023
04:35 PM
Ah, good idea, that. OK, let me see what I will do. I think the main problem would be for them to have access to their profile from the website, because the information in the email asks them to update their profile. So if I could keep them in the email app, I think it would work better. I will check a couple of approaches, then. Thanks, L
... View more
05-25-2023
03:38 PM
Thanks! And my PS was poorly worded. I meant here, on the forum. Normally, this message should be in multiple paragraphs. I couldn't do that in my initial message so it looks like a jumbled mess! Thanks, L
... View more
05-25-2023
02:31 PM
Hi, For the next few weeks, I need to send very long, bilingual emails. What is the recommended way to put a link at the very beginning that says "Jump to the French version" and takes the reader to the French version of the email? I don't want them to have to scroll though pages and pages of text. I also don,t have any information on their preferred language so I can't create two different lists. Ideally, I would prefer NOT to send two separate emails. Thanks, L
... View more
- Tags:
- Anchor Link
05-25-2023
02:28 PM
Hi, I realized while testing the subscription form for one of our newsletters that the confirmation email someone receives after confirmation is incorrect. I cannot figure out where to set up the process for the signup -> opt-in -> confirmation flow. Where is that configured? And can I configure a different response for each registration form? Thanks, L P.S. When I reply to a message, I'm allowed to use a rich text editor where I can see the HTML code used to write my response. Is there a way to access that also when I ask the initial question? Right now I don't have access to bolding, italics, or anything like that.
... View more
- Tags:
- confirm opt-in
05-25-2023
01:59 PM
Hi Kyle, Thanks for the thorough response. It answers most of my questions. I have another one that I will ask separately. As part of the first email, yes, I will explain to them why we are sending this email, since they might not have heard from is in a long time. And the business relationship is the same for everyone, so that shouldn't be a problem. Thanks again, L
... View more
05-24-2023
05:52 PM
Hi, While reviewing our contact list, I realized that there are many people in our contacts list that are subscribe to none of our lists. I want to change that. What I'm thinking of doing is sending a series of emails to all the people in our list who are subscribed to nothing and ask them to: - Subscribe to the lists that interest them - Unsubscribe to our systems My questions: Q1: How many emails should I send? I'm thinking three. 1) Hey! We noticed you aren't subscribed. Please review your subscriptions by clicking this link. 2) Yo! You might have missed our previous email. You can review the information by clicking here! 3) Final email! If you still want to get emails from us, you have to click here. Otherwise, we will delete your email from our database (not that they are getting anything, mind you...) Q2: How do I give them access to a subscription management page? On the page, I want to list all the email lists we have, with a short description of the list's purpose and frequency of communication. I also want an option that says "Please unsubscribe me from everything and remove my email from your list." How do I do this 👆🏽? Q3: The number of emails we will be sending out is greater than what we normally send. Will this cause a problem with deliverability? Thanks, L
... View more
05-12-2023
04:17 PM
Hmmm... OK, thanks for the answer. I've always thought of styles as a way to make it easier to make sweeping changes, not as something that made it harder. Which is the whole reason I try to use them, because if a styling decision changes, I make it once and everything gets updated instead of making multiple piecemeal changes. Thanks, L
... View more
05-12-2023
03:20 PM
Hi, I'm having a bit of trouble understanding styling in email campaigns. As a backround, I'm used to LibreOffice where the styling is very structured. When you update a style, all paragraphs (or characters) that use the style get updated automatically. So if you want to change from Times to Arial, for example, you update the style and everything else follows. Having said that... I have an email I'm preparing and I want to set the heading font to Roboto. In the design tab, all the fonts are set to Roboto, with various combinations of sizes and bold/italic. Yet, when I change a paragraph style to H2, I get back to Tahoma and I need to change it manually. This means a lot of fiddling around and inconsistent formatting if I miss a header. What am I missing? Thanks, L P.S. For some reason, H1 and H3 use the proper formatting but not H2.
... View more
04-11-2023
01:26 PM
Thanks for the suggestions. Let me see which works best. I don't have this situation every week, and often, the amount of text is not as large as the example you provide, but is enough to make it visually less appealing. Thanks, L
... View more
04-11-2023
12:08 PM
HI, Is there a way to have an image align vertically in a featured article block. It doesn't look very good when the image is at the top of the row and there is a lot of whitespace below it, and almost none above it. Thanks, L
... View more
Latest Tags
No tags yet
