RESOLVED - Production Issue Notification - Feb. 7t...

JaimeR58 · ‎04-02-2021

I set up a Facebook ad and when I go to Publish it, it says:

Issues were found with your ad that will need to be resolved before you are able to publish.

Sorry, the post that you're sharing couldn't be loaded. It may have been recently deleted.

I click the "Resolve" button but it does nothing! All four of the items have green check marks.

What is the issue???

Zoe_H · ‎04-02-2021

Thank you for reaching out to the Community! I do apologize for you receiving this error message. Can you please try re-creating this ad in Constant Contact to see if it allows you to publish it? Thank you!

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Zoe_H · ‎04-02-2021

Hello @JaimeR58,

Thank you for reaching out to the Community! I do apologize for you receiving this error message. Can you please try re-creating this ad in Constant Contact to see if it allows you to publish it? Thank you!

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

JaimeR58 · ‎04-02-2021

That worked. Thanks!

Zoe_H · ‎04-02-2021

Hello @JaimeR58,

I am happy to hear that it's working now! Thank you and have a great rest of your week.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

JaimeR58 · ‎04-03-2021

Actually, it didn’t work. It seemed like it accepted the ad and now it is doing the same thing.

Zoe_H · ‎04-03-2021

Hello @JaimeR58,

Thank you for reaching back out to us about this. Can you please email social_support(at)constantcontact(dot)com your username, a screenshot of the error messages, the name of your Facebook Ads, and a reference to this post so we can do additional research? Thanks!

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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