Solved: SMS marketing best practices - Constant Contact Community

AmieS20 · ‎10-06-2022

Hi there! I have a few quesitons regarding the SMS messages. Can we add a photo or video? Also, are we able to reply to messages we receive back? Thank you!

William_A · ‎10-06-2022

Hello @AmieS20 ,

At this time the SMS marketing is meant to be a one-directional tool. There are basic codes that recipients can respond with that are standards, and will include fill-in elements that you provide. Additionally, images, video, and other media beyond basic text and links isn't able to be sent through the SMS tool.

For more info on these elements:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎10-06-2022

Hello @AmieS20 ,

At this time the SMS marketing is meant to be a one-directional tool. There are basic codes that recipients can respond with that are standards, and will include fill-in elements that you provide. Additionally, images, video, and other media beyond basic text and links isn't able to be sent through the SMS tool.

For more info on these elements:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

SMS marketing best practices

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