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SMS marketing best practices

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AmieS20
Rookie
‎10-06-2022 04:50 PM
‎10-06-2022 04:50 PM

Hi there! I have a few quesitons regarding the SMS messages. Can we add a photo or video? Also, are we able to reply to messages we receive back? Thank you!

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William_A
Administrator
Administrator
‎10-06-2022 05:59 PM
‎10-06-2022 05:59 PM

Hello @AmieS20 ,

 

At this time the SMS marketing is meant to be a one-directional tool. There are basic codes that recipients can respond with that are standards, and will include fill-in elements that you provide. Additionally, images, video, and other media beyond basic text and links isn't able to be sent through the SMS tool.

 

For more info on these elements:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎10-06-2022 05:59 PM
‎10-06-2022 05:59 PM

Hello @AmieS20 ,

 

At this time the SMS marketing is meant to be a one-directional tool. There are basic codes that recipients can respond with that are standards, and will include fill-in elements that you provide. Additionally, images, video, and other media beyond basic text and links isn't able to be sent through the SMS tool.

 

For more info on these elements:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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