Solved: SMS responses to texts - Constant Contact Community

KathrynT5 · ‎04-08-2023

I have SMS and not used it.
I am looking to see if someone can text you back with SMS.

Example time changes of appointments or needs to communicate?

If it can’t do this I may unenroll. I need an interactive chat (1:1) but also send texts to as needed to clients

William_A · ‎04-10-2023

Hello @KathrynT5 ,

If you need to go back over how the SMS tool works, I'd recommend this overview article. The SMS tool doesn't support 1:1 conversations and interactions, nor particularly custom responses like appointment change requests.

If you need the SMS addon removed, our Billing team can assist.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎04-10-2023

Hello @KathrynT5 ,

If you need to go back over how the SMS tool works, I'd recommend this overview article. The SMS tool doesn't support 1:1 conversations and interactions, nor particularly custom responses like appointment change requests.

If you need the SMS addon removed, our Billing team can assist.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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