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Video not recognized

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MarketingLaddGroup
Rookie
‎05-04-2023 04:12 PM
0 Votes
‎05-04-2023 04:12 PM

Hi there! I am having an issue with a youtube video that is not being found by Constant Contact. I already checked the wifi connection, signed out-in, reloaded the page, and changed the privacy of the video, and it is not working yet. Could you please help me? I need to send this email tomorrow. Here's what I got: "Video not found. Please double check your video link", I also verified the link, and it works on other platforms...please help.

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William_A
Administrator
Administrator
‎05-04-2023 04:32 PM
‎05-04-2023 04:32 PM

Hello @MarketingLaddGroup ,

 

This is caused by a caching error coming from the YouTube side. If the error doesn't resolve itself in a timely manner, then I'd recommend using the image link alternative.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

2 REPLIES 2
William_A
Administrator
Administrator
‎05-04-2023 04:32 PM
‎05-04-2023 04:32 PM

Hello @MarketingLaddGroup ,

 

This is caused by a caching error coming from the YouTube side. If the error doesn't resolve itself in a timely manner, then I'd recommend using the image link alternative.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MarketingLaddGroup
Rookie
‎05-04-2023 04:37 PM
In response to William_A
0 Votes
‎05-04-2023 04:37 PM

Thanks so much, William!

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