Won't Save

SamM0907
Rookie
0 Votes

"Unable to save your document at this time. Our team has been notified. Please wait a few minutes and try again."

 

This is the error I'm getting while trying to complete my product. This error has been there for much longer than, "a few minutes". 

This is totally UNSAT!

1 REPLY 1
William_A
Administrator
0 Votes

Hello @SamM0907 ,

 

Please call our general support so they can troubleshoot the issue live. When you call in, please provide your results and responses to the following troubleshooting questions:

  • Are you using a VPN? If so, please try disabling the VPN. Which VPN program/service are you using?
  • Try another network, if available - i.e. another wifi or switching to mobile data.
  • What security program are you using? Does safelisting help?
  • Are other computers affected, or just one?
  • Are other browsers affected, or just one?
  • If just one browser is affected, does incognito/private mode help? If so, please list the browser extensions you have active on your regular browser.

The reason why we need this information is to find a commonality between these reports and pinpoint what causes the error because it is not easily reproducible on our end. If you're unable to call in, please email us at communitysupport(at)constantcontact(dot)com with the information requested above.

 

See also:

Connectivity FAQ   


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William A
Community & Social Media Support
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