Community Home
Get Help
Events & Webinars
Ideas
Groups
Resources
MyRewards
Some of our customers are experiencing issues accessing campaigns and reporting data. We are working to resolve this as quickly as possible.

instagram connection need to be applied.

SOLVED
Go to solution
JANICED907
Rookie
‎07-17-2023 08:46 PM
0 Votes
‎07-17-2023 08:46 PM
 
Labels:
1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎07-18-2023 11:06 AM
0 Votes
‎07-18-2023 11:06 AM

Hello @JANICED907 ,

 

Is your Instagram business page connected to your Facebook business manager, the one you log into with your personal Facebook account? Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to that manager in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type. 

 

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

 

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎07-18-2023 11:06 AM
0 Votes
‎07-18-2023 11:06 AM

Hello @JANICED907 ,

 

Is your Instagram business page connected to your Facebook business manager, the one you log into with your personal Facebook account? Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to that manager in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type. 

 

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

 

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (50%)

Vote
Hide Results
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST
Register now

Support Tips

  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article