send mail to updates and offers

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user095712
Rookie
0 Votes

Good morning, I want help as the emails I send go to offers and updates.
how could the mails reach the main ones and not the offers ???

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William_A
Administrator
0 Votes

Hello @user095712 ,

 

We are unable to control if a recipient's email program sorts emails sent through us into specific folders, as this is something only they can control. You can setup your account for self-authentication to improve delivery, however the receiving side still needs to either get rid of "Promotions" type folders, or move your emails into their normal inbox to teach their algorithm.

 

If you need additional information regarding this, we'd recommend speaking with the Delivery team.

 

For more info on "Promotions" deliveries


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @user095712 ,

 

We are unable to control if a recipient's email program sorts emails sent through us into specific folders, as this is something only they can control. You can setup your account for self-authentication to improve delivery, however the receiving side still needs to either get rid of "Promotions" type folders, or move your emails into their normal inbox to teach their algorithm.

 

If you need additional information regarding this, we'd recommend speaking with the Delivery team.

 

For more info on "Promotions" deliveries


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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