Zoe_H We are longtime customers, been with Constant Contact at least 15 years and probably closer to 20. We have always designed our own emails so that we can provide our customers with not only the "look & feel" of our brand, but also a direct link to the items they are interested. The legacy emails, prepared in Photoshop could be sliced any way we wanted to enhance our design, with each slice having its own direct link attached to it. Our customers loved this and told us so---and our stats speak for themselves--open/click rates well above industry standards. NOW, without the legacy system, if we do anything less than a 600 px slice, it splits the design all apart on a mobile device (examples attached)----and mobile devices are where most of our customers are seeing our email. This is limiting us to only 600 px slices or a design with slices that has to be in blocks where there is no overlap. In the past we have been able to access the code to adjust things that weren't to our liking, but now with the new system that is not accessible either. VERY frustrating. We were hoping that if we turned the "responsive design" off that our emails could be seen as they were intended in their original design----in the past the mobile view was the same as the desktop view---no splitting apart of the design. I do hope you have a solution, because previously both we and our customers were SO happy with Constant Contact that we would have never thought about looking for another email client, but unless we get a resolve with this, we will be forced to look elsewhere. In the attached files for example, the first shot is how the email should look....the others show how it actually looks on a mobile device. Thank you in advance for your attention to this and any help you may be able to provide.
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