I need to clear 17 lists and re-upload them every week. With the new upgrade I now need to go into each list separately and clear the contacts - This is a major inconvenience and will add extra time into my clearing and re-uploading. I have about 80 lists on your database and I now have to scroll through a tiny side bar which lists them and find the ones I want, whereas before I could view them all on one page (select multiple ones to clear at one time) and add my own preference of order so that the ones I used regularly would be located at the top and all grouped together. I think the new layout is messy and it makes my job a lot more difficult.
The fact that you can’t see a contacts email history and record all in one place is also extremely inconvenient. In the past I could check on an individual user and see their entire email history and whether they opened/clicked/bounced all in one place, this made it easy to determine what the problems were when emails weren't being received. Now I have to go into each particular email to look at these records.
Generally upgrades are to improve a system, however Constant Contact is now extremely difficult and untimely to use with my daily tasks. And these are only the first 2 problems I have stumbled upon. I hope you can take my feedback on board and bring back some of the old layouts/functions, otherwise the use of Constant Contact for our business may need to be reconsidered.
Thank you,
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