The ability to see when and who unsubscribed a contact is vital to our messaging through Constant Contac (CC)t. We send messages to our 5,000+ members regularly. When CC did some redesign a few months back, they eliminated the ability to click on an individual "unsubscribed" person's name to see what date and by whom the person was unsubscribed. This is a problem - our members frequently call and insist they didn't unsubscribe themselves. I routinely used the report showing when and who unsubscribed them (always themselves) to prove that I could not resubscribe them due to privacy laws; I then furnished them with resubscribe procedures. I have way now to show these contacts that they unsubscribed themselves and am getting blasted by people insisting that we (the association sending the messages) unsubscribed them (the individual) just for funsies, I guess.
... View more