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I have tell you it has been a huge disappointment doing business with you. When I was solicited last Thursday some great ideas were exchanged and I agreed to go ahead and sign up for for a basic account. A verbally quoted of $60 was given when I directly asked how much I would be charged for everything being discussed. There was never any mention about a "Personal Marketer" level account. Later that day (four business days ago) I received an invoice that was for $195 - $150 more than it should have been. I immediately contacted Constant Contact by phone and was told that I was correct in that my account was over-charged by $150. I was also assured that the Finance Department would correct this discrepancy and apply a credit back to the card that was over-charged. Friday I called again to make sure that something was being done and was told that a "note" had been made about this issue and that it typically takes three to four days for Finance to review the case. To date I have yet to receive an email acknowledging my calls and complaint or a statement that my account will be credited. Having to keep track of this time consuming, counter-productive and makes me want to cancel my account all together.
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