Contact Joins a List - Issues

We set up an automated email using the "Contact Joins a List". Our expectation is that whenever a new contact is added to that list, they will receive an automated message welcoming them to the list. We also set up a contact form on our website. It seems that the only time the automated email is generated is when they are added via the contact form. If the new contacts are added manually (list uploads), they don't seem to be receiving the automated message.

Is this the expected function? And if it is, is there a way to send an automated message anytime someone joins the list, whether through the contact form or a manual add? Our plan is: Email Plus.

1 reply
Best reply by William A

Hello BrianJ557 ,

Welcome automations only trigger specifically for new subscribers added via a sign-up form. They do not trigger from existing contacts signing up for another list using the form, nor for contacts added from non-form sources.

If you want any contacts that are newly added to a list (or lists) from any source, you'd need to setup a list join automation.

For more info on the differences, see our main article on automation triggers.

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