I don't ask for confirmation for my contacts; however, one of our employees wasn't receiving CC emails, so I checked her contact and her contact is set to "Awaiting Confirmation"...? When I look up info for this, it states if I delete and re-add, it will set it right back to that status? How does that happen when I don't have confirmation for my contacts? I tried it, and sure enough, I cannot add her back in...?
Contacts in the Awaiting Confirmation status
1 reply
Best reply by Inactive Member
Hi @MichelleB637 ,Â
Â
I apologize that you are running into that! It looks like you've been with us a while, so it's possible that the Confirmed Opt-In email was turned on at a certain point, and then turned off. The contacts who never confirmed would remain in the Awaiting Confirmation status.Â
Â
The other time that status appears is when a contact unsubscribed from your email campaigns, and then a re-subscribe request was sent via that contacts profile.Â
Â
In either case, we may be able to send another request to that contact to opt into your campaigns. This would need to be done over the phone, so I would recommend giving our support team a call at 866-289-2101 for live, 1:1 support.Â
Webinar
Is your small business or nonprofit losing time and engagement to outdated or confusing social media advice? April 23, 2026 2:00 pm ET
Popular Posts:
The world's largest virtual email marketing conference. November 12-13th.
