We are a non profit trying to save every dollar. We want to use the email address CC created for us as our default from and reply to. I assumed emails to that address would get forwarded to our admin email, but no. e.g.:
goes nowhere. What are these email addresses for?
Thanks
I completely understand the confusion here BLEpiscopal — it definitely looks like those ccsend.com addresses would behave like regular inboxes, and as a nonprofit watching every dollar, it makes sense you’d want to streamline replies without extra steps. 💙
The short answer is that the ccsend.com “From” address isn’t an actual inbox, so there’s nothing to forward from it. Those addresses are part of Constant Contact’s authenticated sending system — essentially a “wrapper” that helps your messages reach inboxes when you haven’t set up authentication for your own domain.
The place where replies really land is determined by your Reply-To address. If you want messages to go straight to your admin inbox, you’ll want to set that address as your default Reply-To (and verify it in your account settings). That way, any replies to your campaigns will bypass the ccsend.com address and go right where you need them.
So, in short:
ccsend.com = sending identity only (not a mailbox).
Reply-To = where your contacts’ replies go (you can set this to your admin email).
Once you update the Reply-To setting, you should be all set. You can learn a little more about it here.
Is your small business or nonprofit losing time and engagement to outdated or confusing social media advice? April 23, 2026 2:00 pm ET
