% openings

In our office we have 6 people using Constant Contacts and we all have noticed a significant drop in open emails % starting last week. Percentage drops from 18-21% down to 3 and 4%?

11 replies
Best reply by Kyle B

Hi all,

We are in the process of rolling this back until the three enhancements I posted are ready:

  • Proxy open drilldown report

  • Classic Open Rate available on the Email Details page

  • Updated Sankey chart that does not categories proxy opens as "non-openers"

Once those changes are live, we'll slowly go through the rollout process again. Your open rates may not update immediately -- they're on a recalc schedule that I've posted below:

--Kyle

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