Self Authentication Already Confirmed but keep getting popup message
We created DNS records for self authentication a while ago.  Our account clearly says it is authenticated (see below), yet every time I login for the last hour and a half I keep getting a message saying that you have changed my sending from address. I don't understand why. I opened a Chat support and they didn't do anything but make me log out and log back in and of course I didn't' get the message again at that time, but I have gotten it several times since then, and now when I try to schedule an email it shows the @shared1.ccsend.com address instead of ours. Even though we are clearly authenticated!
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Please fix this!
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1 reply
Best reply by William A
Hello @Marisa_M ,
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It sounds like something akin to the occasional in-account pop-ups that advertise an upcoming webinar repeatedly showing when cookies are regularly cleared, or the site is always accessed in incognito/private mode. You may need to clear your cookies for our website (check your browser's settings or support for guidance if needed), in order to do a full clean of any porblematic cookies that may have lingered. Once cleared, you may see the message one more time, but once you confirm it, it should be done.
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That said, if your organization's network settings or your personal browser settings are set to regularly clear browser cookies, or you're regularly accessing the site via your browser incognito/private mode, then that may also be the issue- regular clearing of the cookies that would hide that messaging.
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