09/04/2022

Cannot use "Greeting" tag with "View as Webpage"

For our daily newsletter, we have used both the "Greeting tag" and "View as Webpage" with no problem. When the recipient clicked on "View as Webpage", the greeting tag would say "Greetings!". Please check the "View as webpage" from the August 18, 2022 campaign - https://myemail.constantcontact.com/What-s-Happening-at-Quail-Creek---Thursday--August-18--2022.html?soid=1133178390479&aid=SeB-Cg0baaI . On August 19, the View as webpage now displays "Good morning Daryl" instead for ALL recipients - https://myemail.constantcontact.com/What-s-Happening-at-Quail-Creek---Friday--August-19--2022.html?soid=1133178390479&aid=lMQMIllBTvk . The View as webpage should display the Default Greeting NOT the Personal Greeting of the editor of the newsletter. This was brought to my attention by recipients of the newsletter wondering what is going on. I spent a useless hour on the phone with Customer Service who did NOT understand my question so for now I've had to delete the "Greeting tag" insertion since we have recipients who require "View as webpage" to see the images. Can you please fix this?

 

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7 replies

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