Open Answer option for poll action block

I recently tried to create a poling option for my customers, and I had about 5 questions to ask them.  I discovered that I needed to click on the poling option every time I needed to create a new question, and that other than a yes or no answer, I couldn't create a response where they could write words.  Once the customer clicked an answer, it went immediately to a "thank you" page.  Most of my customers didn't know what to do from there.  They saw there were other questions, but they didn't know how to get back.  A customer support person wrote a "how to" to follow up my e-mail (which was awesome except for the misspellings).  Some people went back and did it, but most did not.  This totally scews my results.  Suggestion: I would like to be able to create as many questions as I want by just clicking ONCE for a poling option.  I'd also like to create an option where people can write words to better clarify their answers.  I had to include my e-mail, hoping they would just write me back.  My worry was that if they received too many e-mails about this poling situation, they would just unsubscribe, and think I was spam.  That did happen with just one other e-mail trying to clarify how to use that e-mail.