Solved: Re: Customize Unsubscribed Contacts' Feedback Opti... - Constant Contact Community

RH-KW · ‎01-08-2022

Does anyone know how to access the setup to enable customization for the questions asked to contacts when they unsubscribe?

The Help & Support shows this Unsubscribe Form, but does not show how to edit it. Thank you in advance for any help

Zoe_H · ‎01-08-2022

Hello @RH-KW,

I will gladly submit your feedback on this so our engineering team will update you if this feature is added in the future! Thank you.

Zoe H.
Community & Social Media Support

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Zoe_H · ‎01-08-2022

Hello @RH-KW,

Thank you for reaching out to the Community! I do apologize for any inconvenience, but we don't have the option to customize the questions asked on the unsubscribe form. Those are pre-generated questions that can not be edited. Thanks!

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

RH-KW · ‎01-08-2022

Thank you for the speedy reply Zoe

Do you know if this a feature that could be added?

Zoe_H · ‎01-08-2022

Hello @RH-KW,

I will gladly submit your feedback on this so our engineering team will update you if this feature is added in the future! Thank you.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

RH-KW · ‎01-08-2022

Awesome! Thank you Zoe. Would love to see this added so I can ask any unsubscribing contacts more relevant questions for feedback.

Zoe_H · ‎01-08-2022

Hello @RH-KW,

Of course, have a wonderful weekend!

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Customize Unsubscribed Contacts' Feedback Options

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