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My header logo is not resizing in mobile view template.

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Visitor

My header logo is not resizing in mobile view template.

My header logo is not resizing in mobile view template. In mobile view it is enormous. Anyone have a fix for this?

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Accepted Solutions
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Moderator

Re: My header logo is not resizing in mobile view template.

Hello @Sims-Lohman ,

 

Thank you for reaching out to the Community. When it comes to mobile displaying of images, mobile email apps will always try to show images as big as they can, based on their metadata original size. This is standard practice across the industry. To mitigate this, you may wish to resize your image in the image editor to the exact dimensions you're needing. If your image is larger than 480px wide, then it will fill up the full width of the email, so you'll want to set your exact sizing to be smaller than that. I'd recommend locking the resolution before adjusting the dimensions, to ensure they stay at the same ratio.

Another potential option is to get your image with plenty of blank/white space on the sides. This could potentially allow your image to display as expected in the desktop view, and cause the mobile view to keep the actual logo at a more reasonable size. You could even potentially accomplish this just by inserting the logo into your email, taking a screenshot with the excess whitespace on the sides, then using that screenshot instead.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

2 REPLIES 2
Highlighted
Moderator

Re: My header logo is not resizing in mobile view template.

Hello @Sims-Lohman ,

 

Thank you for reaching out to the Community. When it comes to mobile displaying of images, mobile email apps will always try to show images as big as they can, based on their metadata original size. This is standard practice across the industry. To mitigate this, you may wish to resize your image in the image editor to the exact dimensions you're needing. If your image is larger than 480px wide, then it will fill up the full width of the email, so you'll want to set your exact sizing to be smaller than that. I'd recommend locking the resolution before adjusting the dimensions, to ensure they stay at the same ratio.

Another potential option is to get your image with plenty of blank/white space on the sides. This could potentially allow your image to display as expected in the desktop view, and cause the mobile view to keep the actual logo at a more reasonable size. You could even potentially accomplish this just by inserting the logo into your email, taking a screenshot with the excess whitespace on the sides, then using that screenshot instead.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

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New Member

Re: My header logo is not resizing in mobile view template.

Good day!
I have a similar situation.
Thanks for your advice.
They helped me personally.

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