Resend an email but eliminate a group

[BristolRTC]

I sent my email yesterday and only after sending it did I realize one of the groups did not belong. Can i change the resend groups so as to eliminate that one group? The resend is scheduled for Monday @ 2PM

[BristolRTC]

Hello @BristolRTC ,

No, at this point the resend would require wholly cancelling. It is possible to still do what you want, but will require several manual steps:

1. Cancel the automated resend.
2. Copy the email, make whatever edits you need to - including to the subject line if so desired.
3. On the day you would've wanted to resend, create a segment. Set the criteria to:
   • Contact Activity > Were Sent > a specific email > the name of the email
   • AND
   • Did Not Open > a specific email > the name of the email you want to resend 
   • AND
   • List Membership > Not On List > the specific list you didn't want to send to
4. Send the copied email to that segment.

[William_A]

Hello @BristolRTC ,

No, at this point the resend would require wholly cancelling. It is possible to still do what you want, but will require several manual steps:

1. Cancel the automated resend.
2. Copy the email, make whatever edits you need to - including to the subject line if so desired.
3. On the day you would've wanted to resend, create a segment. Set the criteria to:
   • Contact Activity > Were Sent > a specific email > the name of the email
   • AND
   • Did Not Open > a specific email > the name of the email you want to resend 
   • AND
   • List Membership > Not On List > the specific list you didn't want to send to
4. Send the copied email to that segment.