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Suspended Contact list

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AnyseS9
Campaign Contributor
‎03-10-2023 02:24 PM
0 Votes
‎03-10-2023 02:24 PM

Hi, I sent an email to a list with over 10,000 contacts and over 2000 came back suspended. We waited 48 hours and sent the same email again to the same list but they still came back suspended. Would you be able to tell me why the emails were still suspended even after we waited and sent the same email again?

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William_A
Administrator
Administrator
‎03-10-2023 03:22 PM
0 Votes
‎03-10-2023 03:22 PM

Hello @AnyseS9 ,

 

For information on how contacts become suspended and how to go about addressing it, I'd recommend going through our main article on the topic.

 

If you need further assistance regarding your large number of suspends, I'd advise speaking with our Delivery team directly.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
Administrator
‎03-10-2023 03:22 PM
0 Votes
‎03-10-2023 03:22 PM

Hello @AnyseS9 ,

 

For information on how contacts become suspended and how to go about addressing it, I'd recommend going through our main article on the topic.

 

If you need further assistance regarding your large number of suspends, I'd advise speaking with our Delivery team directly.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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