using google chrome browser and cannot view left side of the screen

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using google chrome browser and cannot view left side of the screen

I cannot use my google chrome browser when using your site. only the ie8 browser.
1 ACCEPTED SOLUTION

Hi @CityC35 

 

I'm sorry to hear you are having difficulty viewing your screen. We have found that if you zoom out on your browser, that that will allow you to see the full window.

 

Hope that helps!

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49 REPLIES 49
Occasional Participant

My screen is off center, I can not see anything on the left side of my screen under the Home, Campign, Contacts, etc. tabs. Please fix thanks

Hi Steve, 

Depending on how big your monitor is the screen may appear to be closer to the left in certain areas. It sounds like you might be seeing everything but to make sure are you able to provide a screenshot for us?

Hannah M.
Community and Social Media Support

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Participant

I am using a laptop
Moderator

Hi Jaclynn,

Thanks for posting, I am sorry to hear this is happening. What browser are you working in when this happens? If possible, please let us know the version too.

 

Can you try zooming out on your page to see if that helps? Hold Ctrl and hit the - button on your computer.  

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Member

Hi @ChefPharrellW 

 

I'm sorry to hear that you are unable to see the full screen when in Google Chrome. This sounds like your browser may be zoomed in. Try holding the CTRL key and hitting the - key to zoom out.

 

That should resolve this.

 

Hope that helps!

Participant

Left boarder of 'Home', 'Campaigns', etc. are bleeding onto the main screen. Unable to read what is to the left of the screen.

Hi Derak.

 

I'm happy to help you out with this! I'm sorry this is happening to you. Have you made sure that your zoom is set to 100 and no more? You should be able to zoom out by holding down control and then hitting the '-' sign. 

 

If that does not work, can you please take a screenshot of this happening to you and send it to social_support(at)constantcontact(dot)com? With that information I could show my Tier 2 team and have this investigated right away. Thank you!

Melissa M
Community and Social Support Intern

If you find my post helpful and it answers your question, please mark it as an "Accepted Solution"

Tabs on left side of screen and Feedback bar across the bottom actually cover up part of the page. Can't see the whole page I'm viewing.

Hi Joan.

 

After doing some investigating it turns out that this is a known issue with the system right now. Our engineers are aware of this and are actively working towards a resolution. The work around currently is to use a different internet browser and that should fix it for the time being. If you'd like I could make a note on your account for someone to contact you when this is resolved. 

Melissa M
Community and Social Support Intern

If you find my post helpful and it answers your question, please mark it as an "Accepted Solution"
Occasional Participant

I cant see the whole screen- the far left with menu choices is covered by the navigation tab ;(
Occasional Participant

I just posted the same problem- and its not fixed by zooming- this makes it impossible to use the site- :frown:

Hi Renne!

 

I'm happy to help out with this. I'm definitely sorry this is happening to you! Since you are sure that you're not zoomed in, can I ask you to take a screen shot of this issue happening and then email it to social_support(at)constantcontact(dot)com? I would need to have my Tier 2 team take a look at this as it might be a potential system issue. Thank you so much!

Melissa M
Community and Social Support Intern

If you find my post helpful and it answers your question, please mark it as an "Accepted Solution"
Participant

can't view full desktop

Hi Tony,

I apologize for the frustration this has caused. Can you tell me more about what your screen looks like? If possible, please attach a screenshot in your reply for us. 

 

What browser/version are you working in?

 

Thanks for your help with this,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Participant

How do I change it?

Hi Ken. 

 

I'm sorry about that! We are actually experiencing a system issue with that right now. If you could try using a different internet browser that can sometimes solve the problem. Again, I am so sorry for this. If you'd like I could make a note on your account for someone to contact you the moment this gets resolved. 

Melissa M
Community and Social Support Intern

If you find my post helpful and it answers your question, please mark it as an "Accepted Solution"
Participant

Hi, I am using firefox on a mac and cannot see the left hand part of the screen. It is hidden behind the menu. Also, I have a list of 65 000 which I stopped using a few months ago. I do not know how many email addresses are still current. What should I do? Upload all of them and see what happens?

Hi Michael.

 

I'm sorry about that! We are actually experiencing a system issue with that. If you could try using a different internet browser that can sometimes solve the problem. Again, I am so sorry for this. If you'd like I could make a note on your account for someone to contact you the moment this gets resolved. 

 

As for your contacts, if you upload that number of contacts, it is almost guaranteed that you will have to go through a list review. During the list review they will go over your list collection methods and even help you clean it up. So for now if you'd like you can upload that number of contacts. 

Melissa M
Community and Social Support Intern

If you find my post helpful and it answers your question, please mark it as an "Accepted Solution"

Having trouble viewing all options on site. The left side menu bar is hiding some of the templates and the home button at the top of that bar is barely visible.

Hi @TheresaS36 

 

Could you try another browser please? We've heard of trouble when using Safari. Which that looks to be the browser you are using.

 

Thanks and let us know how that goes!

 

For immediate assistance, please contact our Phone Support Reps at 1-866-289-2101.