About Zoe_H

Zoe_H · ‎02-17-2019

Hello @AliciaW55 , Thank you for reaching out to the Community! I do apologize for any inconvenience our cancellation process may cause, but for your security, we will need you to give our Billing team a call to cancel. As we do request a call, we will not pressure you to stay. We are sorry to see you go and wish you the best of luck!

Zoe_H · ‎02-17-2019

Hello @KerryN40 , Thank you for reaching out to the Community! It looks like you still have an open account. To see what happened and to begin the cancellation process, please give our Billing team a call. As we do request a call to cancel, we will not pressure you to stay. We are sorry to see you go and wish you luck!

Zoe_H · ‎02-17-2019

Hello @JoanP073 , Thank you for reaching out to the Community! Awaiting confirmation o ccurs when you enable confirmed opt-in for your account, or send a resubscribe email to an unsubscribed contact. This status lets you know who hasn't responded yet. These contacts are considered inactive, and if it's been a little while since you sent your confirmed opt-in request and you're not seeing responses from these contacts, they're good candidates to remove from your list.

Zoe_H · ‎02-17-2019

Hello @user21396, Thank you for reaching out to the Community! I apologize for any inconvenience our billing process causes, but for your security in order to cancel your account you will have to give our billing team a call. As we do request a call to cancel, they will not pressure you to stay with the company. We are sorry to see you go but we wish you luck!

Zoe_H · ‎02-17-2019

Hello @CorinneS76 , Thank you for reaching out to the Community! I see that I have already responded on another feed, but I will respond here to make sure you receive my message. I apologize that you are having this experience uploading your files. The best way to fix this, is by converting your file into an image so that it will go into Constant Contact. Our system will convert it into an image when uploading anyways, so it shouldn't hurt the quality of your document when doing this outside of Constant Contact. You can convert your file by taking a screenshot of it or saving it as an image instead.

Zoe_H · ‎02-17-2019

Hello @RayL74 , Thank you for reaching out to the Community! I do apologize that this is still not in our product yet. I will submit your feedback on this! Another way to try and clean out your list is by creating a segment for your did not opens over a certain amount of time.

Zoe_H · ‎02-17-2019

Hello @JonS5242, Thank you for reaching out to the Community! it looks like I already responded to you through a different social feed but I will respond to here as well. If your verification email, is not in your spam folder, you will have to give our Customer Support team a call and they will be able to assist you.

Zoe_H · ‎02-17-2019

Hello @CorinneS76 , Thank you for reaching out to the Community! I apologize that you are having this experience uploading your files. The best way to fix this, is by converting your file into an image so that it will go into Constant Contact. Our system will convert it into an image when uploading anyways, so it shouldn't hurt the quality of your document when doing this outside of Constant Contact. You can convert your file by taking a screenshot of it or saving it as an image instead.

Zoe_H · ‎02-17-2019

Hello @user64087 , Thank you for reaching out to the Community! I have answered your questions through a different social feed, but I will answer here as well to make sure you receive the correct information. I took a look in your account, and in order to see why your account was canceled and to find out if you can reactivate you will have to give our Account review department a call. Thank you!

Zoe_H · ‎02-10-2019

Hello @JackiP, I do apologize that all of your engagement history disappears in Safari! Are you able to access that information now in your Constant Contact account?

Zoe_H · ‎02-10-2019

Hello @AlA498, Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but for security purposes, in order to suspend your account you will have to give our Billing team a call. We are very glad that we will be keeping you business! Thank you and have a wonderful Sunday.

Zoe_H · ‎02-10-2019

Hello @JenniferS3375, Thank you for reaching out to the Community! I do apologize that you are not getting the results you want out of your account yet. We are always here to help, and so is our Support team if you have any questions while working with your account. If you are stuck on anything, definitely don't hesitate to ask the Community or give us a call. Is their anything specific that you are finding difficult that we can work through today?

Zoe_H · ‎02-10-2019

Hello @user13151, Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but to being the cancellation process you will have to give our Billing Team a call. As we are sorry to see you go, our Billing Team will not pressure you to stay. Thank you for being our customer, and we wish you the best of luck!

Zoe_H · ‎02-10-2019

Hello @DavidS902, Thank you for reaching out to the Community! I do apologize that your account was charged again. I took a look into your account, and for this charge inquiry I suggest giving our Billing Department a call. I apologize for any inconvenience this may cause, but they will be able to assist you properly. Thank you and have a wonderful Sunday!

Zoe_H · ‎02-10-2019

Hello @SalvatoreS449, Thank you for reaching out to the Community! I apologize that your file is not uploading and it is staying on a loading screen instead. To troubleshoot this issue, would you mind switching browsers to see if that allows your file to upload?

Zoe_H · ‎02-10-2019

Hello @user79830, We do apologize for the inconvenience this may have caused, we completely understand why this feature is important to you. We are currently looking for a fix, and you should be updated once this has been resolved due to your feedback being submitted under your account. Thank you for letting us know about your Shopify details, and we hope you have a wonderful Sunday!

Zoe_H · ‎02-10-2019

Hello @dorism11, We do completely understand where you are coming from, and even though someone might skip past that message and click unsubscribe anyways, we did put it there to try and prevent that as much as possible. We do apologize for the inconvenience this is causing, and we are submitting your feedback over to our engineers for review. Thank you and have a wonderful Sunday!

Zoe_H · ‎02-10-2019

Hello @DeanR1, We do completely understand why you would want to use our tag feature in your larger account, and I will submit your feedback to our engineering team. I do apologize for the inconvenience this may have caused, but thank you for your feedback. Have a wonderful Sunday!

Zoe_H · ‎02-10-2019

Hello @hvhibiscus, We completely understand why SMS marketing would be an important tool to use, and we are currently working on possibly implementing that into our product. We do have many integrations as well that do SMS marketing that you can find in your account as well under the integrations tab. We do appreciate your feedback, and I am more than happy to submit it over to our engineers for review. Thank you!

Zoe_H · ‎02-03-2019

Hello @SandyS69547, Thank you for reaching out to the Community! Can we answer any questions about the new layout for you today?

Zoe_H · ‎02-03-2019

Hello @JulieL34, You are completely right, it was discontinued because our customers were not using it enough. Through your feedback, it helps us know that enough people will begin to use it if it comes back into our product. We completely understand your frustration and it is a feature that we are submitting feedback on. Thank you for your feedback! Have a great Sunday.

Zoe_H · ‎02-03-2019

Hello @MadelineK4, Thank you for reaching out to the Community! The error message that is popping up on your email campaign shows that someone else is in that email working on it at the same time as you are. To make sure this is the issue that is occurring, please make sure that no one else is working in the email with you and reach back out to us!

Zoe_H · ‎02-03-2019

Hello @user87503, Thank you for reaching out to the Community! To delete your account, you will have to give our Billing Support team a call and they will be able to assist without pressuring you to stay. We are sorry to see you go! Please let the billing agent know what we could have done to improve our product for you. Thank you!

Zoe_H · ‎02-03-2019

Hello @dianes114, Thank you for reaching out to the Community! I apologize that you are unable to log into your account. I took a look and I could only find one canceled account for you. Please email social_support(at)constantcontact(dot) your username and a reference to this post so we can do more research on this.

Zoe_H · ‎02-03-2019

Hello @dorism11, That is a very good point, and we completely understand why this feature is important. I will also submit your feedback on this and hopefully it will be apart of our product again soon. I do apologize for any inconvenience this may have caused, but we do appreciate your feedback very much. Thank you!

Zoe_H · ‎02-03-2019

Hello @HollenM, Thank you for your feedback, we completely understand why you would like a fix to our product instead of switching over to the Eventbrite integration. I will submit your feedback on this, and please reach back out to us if you have anymore questions or concerns. Have a great Sunday!

Zoe_H · ‎02-03-2019

Hello @MichelleS1760, This feature is something we are submitting feedback on, so hopefully it is something that will be back in our product soon. Thank you for letting us know how important this is to you! We will definitely track your feedback and submit it over to our engineers for review. Have a wonderful Sunday!

Zoe_H · ‎02-03-2019

Hello @TomWo, Thank you for reaching out to the Community! Posting your email campaigns on your Facebook business page is always a great idea! Please click on our helpful article about our Social Share feature to see how to connect Constant Contact with Facebook! You will have to click on a sent email campaign in order to begin.

Zoe_H · ‎02-03-2019

Hello @JackiP, Thank you for reaching out to the Community! I apologize that you are not seeing one of your contact's engagement history. If you are not seeing any history when you click on them, that means they are not added to a list and currently not receiving your emails. Would you mind emailing social_support(at)constantcontact(dot)com the email address you are referring to, your username, and a reference to this post so we can take a look? Thank you!

Zoe_H · ‎02-03-2019

Hello @GreenpointeII, Thank you for reaching out to the Community! I apologize that you are not seeing your lists on the scheduling page. I took a look in your account and it looks like your email campaign was sent out today and I see no other draft emails in the account. Did this issue get resolved? Switching browsers can help determine what is causing this to happen as well.

About Zoe_H

Re: Cancel subscription

Re: Cancel

Re: resubscribe

Re: Remove my account pls

Re: I vave an URGENT email message ethat mist be p...

Re: Last engagement date

Re: Contact Support by Email

Re: HELP!! My PNG document is in the Library, but ...

Re: Just completed my newsletter list and ready to...

Re: Contacts who open email campaign not working

Re: Suspend

Re: I am very unhappy with this account and I have...

Re: delete account

Re: Charge to our credit card

Re: Unable to download email addresses

Re: Cant view Shopify Details at all

Re: add the forward to a friend feature

Re: Tag Filtering for Larger Accounts

Re: SMS marketing

Re: new layout

Re: add the forward to a friend feature

Re: Error messages keep on popping up!

Re: Delete your account

Re: I paid

Re: add the forward to a friend feature

Re: Event registration page not displaying properl...

Re: add the forward to a friend feature

Re: New to CC, trying to figure out how to post to...

Re: Contacts who open email campaign not working

Re: "Send" screen not loading completely

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