About Zoe_H

Zoe_H · ‎12-16-2018

Hello @KellieN0, I apologize that you are still experiencing this. I would try uploading your photo in a different format. An example could be uploading your image as a PNG instead of a JPG format. That could fix the blurriness you are having with your images. Again, I do apologize that you are experiencing this. I hope this helps! Have a great rest of your weekend.

Zoe_H · ‎12-16-2018

Hello @JulieL34, I apologize for not answering that in my first reply. For character length allowed with survey questions they can not be more than 1,000 characters long. For answers you have a choice of 1 line of text/50 characters, 7 lines of text/350 characters, or 20 lines of text/1,000 characters. If you have more questions regarding surveys, please take a look at our great article with more information.

Zoe_H · ‎12-16-2018

Hello @user27345 and @Lizziebeth10, Thank you for the information! Hopefully we will have this fixed in our product soon. I hope you both have a wonderful rest of your weekend and thank you for using Constant Contact!

Zoe_H · ‎12-16-2018

Hello @JulieL34, Thank you for the clarification! Yes, you would have to shorten your text to fit the parameters of the survey. I apologize for the inconvenience this may have caused, and the workaround should help with this issue but please let us know if it doesn't look how you want it within the survey format.

Zoe_H · ‎12-16-2018

Hello @Karl66, Thank you for reaching out to the Community! I do apologize for any inconvenience our cancellation process may cause. However, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. Once again, I apologize for any inconvenience. Please let us know if you need assistance with anything else.

Zoe_H · ‎12-16-2018

Hello @JeffA47, Thank you for reaching out to the Community! I apologize that you are experiencing this, and we would love to help you figure out why your emails are going into the spam folder. I have taken a look at your email campaign, and I would like you take a look at our great article on understanding spam. At the bottom, it has a few articles that will give you examples of phrases that trigger spam filters, how to reduce your spam counts and more. Thank you and I hope you have a wonderful weekend!

Zoe_H · ‎12-16-2018

Hello @ErinL48, Thank you for reaching out to the Community. I apologize for the experience you are having with our Subject Line A/B test feature. At the moment, we are aware that some A/B test emails are stuck in active and not sending. We are currently working on a fix with this, and you will be contacted by email with anymore updates. Again, I apologize for the inconvenience and I hope you have a wonderful rest of your weekend.

Zoe_H · ‎12-06-2018

Hello @Vitalgate, I apologize that for the inconvenience you are experiencing with this, and we completely understand why you want a solid image to appear for the background of your email campaigns. I would be more than happy to submit your feedback over to our engineers for review and you will be contacted with updates. Thank you for your feedback and I hope you have a wonderful day!

Zoe_H · ‎12-06-2018

Hello @WesRay1, Thank you for reaching out to the Community! Thankfully, you can register a customer/client on your account if they don't have the time too. Please take a look at our great article that explains exactly how to manually register someone for your event.

Zoe_H · ‎12-06-2018

Hello @MarkL4853, Thank you for reaching out to the Community! I apologize that you are experiencing this. We have not had any reports of our website being down. So we can do some research on this, would you mind sharing a screenshot of the entire page you see when entering the site and what browser you are using?

Zoe_H · ‎12-06-2018

Hello @NourishPierceCounty, Thank you for reaching out to the Community! I completely understand why you would like to edit the confirmation email so it has your correct logo on it. To make this easy for you, please take a look at our great article that explains how to edit the confirmed opt-in email for new customers.

Zoe_H · ‎12-06-2018

Hello @ChristineS09359, I apologize that you are experiencing this as well. We are aware that this is happening and other customers of ours have reported this happening as well, and we are currently working on a fix. The workaround at the moment is to save the email, exit, and reenter the email. That should allow you to change the font color without your background changing color as well. Again, I apologize that you are experiencing this and you will be contacted when this has been resolved. Thank you for your patience and I hope you have a wonderful day!

Zoe_H · ‎12-06-2018

Hello @RandyD406, Thank you for your feedback on this feature, I completely understand why you would like for this to be in our product. I am more than happy to submit your feedback over to our engineers for review and you will be contacted with any updates. Thank you and I hope you have a wonderful day!

Zoe_H · ‎11-13-2018

Hello @VMC_Email-Manager, I apologize for the inconvenience, but if you have already edited the font in the block previously it will not pick up what is in the Global Font area under the Design tab. The Global Fonts will have to be updated before you start updating the font in a block.

Zoe_H · ‎11-13-2018

Hello @AndrewS00218, Thank you for reaching out to the Community! I apologize for the inconvenience but we are not implementing HTML into the Third Generation editing system yet. The editor is designed to be mobile responsive so those layouts will create a stacked effect, making it easier for your contacts to read and go to your desired page. I would be more than happy to track this feedback on your account for our engineers to review. Again, I apologize for any inconvenience this has caused.

Zoe_H · ‎11-13-2018

Hello @VanceJ9, Thank you for reaching out to the Community! When you create that custom field you may edit each contact and add in a title for them. Please take a look at our great article for adding your custom field to an email campaign so it appears for each individual contact when sent.

Zoe_H · ‎11-12-2018

Hello @VMC_Email-Manager, Thank you for reaching out to the Community! We completely understand how important this is for saving time. Please take a look at our great article on how to style your links from the Global Settings in the display tab. We also left tables out of our new editing system because they are unfortunately not mobile responsive. I apologize for the inconvenience. Thank you and have a wonderful day!

Zoe_H · ‎11-12-2018

Hello @AdamC598, Thank you for reaching out to the Community! I do apologize for any inconvenience our cancellation process may cause. However, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. However, can you please email social_support(at)constantcontact(dot)com if you are unable to call in so we can see what else we can do? Thank you.

Zoe_H · ‎11-12-2018

Hello @MacKenzieB4, Thank you for reaching out to the Community! I apologize for the inconvenience this is causing you. I see that this issue has been tracked on your account and hopefully we will have a resolution for social share not posting soon. The workaround for this is to make the post manually. Again, I apologize for the inconvenience. Please reach back out to us with anymore questions or concerns.

Zoe_H · ‎11-12-2018

Hello @MoosabS5, I apologize that you are unable to log into your account. Please take a look at our great article about forgetting your username or password. If you need more assistance please try giving our Support Team a call again so we can get this issue resolved right away.

Zoe_H · ‎11-12-2018

Hello @MiguelR1, Thank you for reaching out to the Community! We have a great article that explains exactly how to go to your settings and change your language preference. Thank you and have a wonderful day!

Zoe_H · ‎11-12-2018

Hello @rubyw50, I do apologize for any inconvenience our cancellation process may cause. However, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. Once again, I apologize for any inconvenience. Please let us know if you need assistance with anything else.

Zoe_H · ‎11-12-2018

Hello @JulieL34, We completely understand how you are feeling due to it not being implemented yet. It is a feature that other customers have also submitted feedback for. Hopefully anchor links are something we may have again! Thanks again for your feedback on this and I hope you have a great week.

Zoe_H · ‎11-08-2018

Hello @LauraC0046, I apologize that you are experiencing this as well with your contact. Have you asked them to check spam yet? If it landed in their spam it could be a content issue. Please take a look at our great article about what to do if your emails go into spam.

Zoe_H · ‎11-08-2018

Hello @Mary LindsayW-302872209, We are so glad that we were able to help you get this resolved! Please reach back out to us with anymore questions or concerns. Have a great rest of your day!

Zoe_H · ‎11-08-2018

Hello @JamieA825, I apologize that you are having this experience with your images as well. Please take a look at our article on preparing your images for upload to see if your image size needs to be changed before uploading into Constant Contact. Again, I apologize for any inconvenience that this may have caused you. Please let us know if you have anymore questions or concerns.

Zoe_H · ‎11-08-2018

Hello @KevinH6942, I apologize for any inconvenience that this may have caused you. We completely understand why you would want to have this feature. I would be more than happy to submit your feedback as well for our engineers to review. Thank you for letting us know, and I hope you have a wonderful day!

Zoe_H · ‎11-08-2018

Hello @SequoiaPFC, I apologize that this feature has not been implemented into our Third Generation editing system. We completely understand why it is important to you to have Anchor Links. I would be more than happy to submit your feedback over to our engineers for review. Thank you for letting us know and I hope you have a wonderful day!

Zoe_H · ‎11-08-2018

Hello @ChristopherK37, I apologize that you are experiencing this issue as well. To fix this, try deleting the video block and dragging in a new one. That should allow for the thumbnail to appear in your email campaign. I apologize for the inconvenience, this is a known issue that we are currently working on and will be fixed as soon as possible.

Zoe_H · ‎11-08-2018

Hello @NexFirm, I apologize for any inconvenience this has caused you, and we completely understand why you would want this. I would be more than happy to submit your feedback to our engineers for review. Thank you for letting us know and I hope you have a wonderful day.

About Zoe_H

Re: image help -- blurry

Re: survey limitations

Re: Renaming an email causes incorrect Time Sent v...

Re: survey limitations

Re: How to terminate this agreement?

Re: Alway Goes to Spam folder..why?

Re: A/B Test did not send

Re: How to make an image a background image

Re: Registration

Re: Blank Screen

Re: opt-in confirmation web page, new logo

Re: Unwanted, unexpected background color in text ...

Re: "Forward to a Friend" Button

Re: Third Generation fomatting of Email address li...

Re: Editing HTML in third generation editor

Re: Newbie - Creation of new contact field fails

Re: Third Generation fomatting of Email address li...

Re: Help needed for hearing impaired client

Re: Twitter sharing is not working

Re: Unable to Login : Pls Help

Re: I WOULD LIKE TO CHANGE THE LANGUAGE TO SPANISH...

Re: Cancel

Re: Anchor links

Re: Email sent but not received

Re: Change appearance of from line so it is not so...

Re: image help -- blurry

Re: Redirecting to my Thank You page with standard...

Re: Anchor links

Re: Video Thumbnails

Re: Upload an ics file

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