Hello @RobP1450,   Thank you for reaching out to the Community! When changing the file format, have you tried changing it to a .png file type to see if that works instead of .jpg? Also, if you wouldn't mind taking a screenshot of the error message and also attaching the picture you are trying to upload with your response that would be extremely helpful. Thank you!  ... View more

Hello @JohnA51,   I apologize I do not understand your question. Did you have the same experience with a customer service representative?  ... View more

Hello @LorraineB4,   Thank you for reaching out to the Community! Are you able to log into the account and select the reactivate button? If not, I will submit a case over to the Billing department so they can reach out to you and assist with reactivating.  ... View more

Hello @JohnA51,   Your email stays in draft until you schedule it. I apologize that you want to remove the feedback banner, I will definitely submit your feedback on this. Thanks!  ... View more

Hello @DanL7470,   Thank you for reaching out to the Community! I apologize that you are experiencing a delay. Can you give us some more information about where this occurs? Can you also try a different browser to see if that changes anything? Thanks!  ... View more

Hello @JohnA51,   Thank you for reaching out to the Community! To get your email out of draft mode and into sent, please follow these steps listed in the article and you will be able to send your email newsletter to your contacts. Thanks!  ... View more

Hello @DanaV.A,   Thank you for reaching out to the Community! Another option to reach us on Sundays can be to direct message us on Facebook so that it is private. The Community is also a public forum but direct messaging us on Facebook or Twitter is not. When you update an email address, are you receiving that error message under contacts? Can you give us a screenshot please? Thanks!  ... View more

Hello @RainerH,   Thank you for reaching out to the Community! I know I have responded through another thread but I will respond here just in case as well.   I do apologize for any inconvenience this may cause, but we can not embed sign up forms inside of an email. The inline form was designed to be   embedded in your website. If you want a sign up form in your email, you will want to   create a landing page   because once that is activated you can use the link it gives you instead of an embedded code. You can then place the link inside your email. Thanks!  ... View more

Hello @RainerH,   Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but we can not embed sign up forms inside of an email. The inline form was designed to be embedded in your website. If you want a sign up form in your email, you will want to create a landing page because once that is activated you can use the link it gives you instead of an embedded code. You can then place the link inside your email. Thanks!  ... View more

Hello @KevinH13,   Thank you for reaching out to the Community! I apologize that you are experiencing slowness in your account. Have you tried a different browser to see if that helps? Also, for spell check Constant Contact does not have a built in spell check feature yet. I will definitely put in your feedback on this as other customers would like for us to have this as well. Certain browsers do have spell check and it works while using your account.  ... View more

Hello @user0700643,   Thank you for that information. We have submitted a case to our Billing department to process the suspension. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.  ... View more

Hello @CesarC21,   Thank you for reaching out to the Community! We completely understand why you would like to change the default font when creating a new email. To do this, please take a look at this helpful article and it will show you the steps on how to achieve this. Thanks!  ... View more

Hello @KoreyW2,   Thank you for reaching out to the Community! I apologize that you are experiencing slowness in your account while trying to save. Can you give us some more information about where in the account you are experiencing slowness? Also, have you tried a different browser to see if that helps? Thanks!  ... View more

Hello @JamesB6701,   We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. I took a look in your account and I do apologize but you never requested for this account to be canceled in Decimeter. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @user0700643,   We appreciate your time and want to assist you with your request. Can you please send us the exact date to which you would like our Billing team to start the suspension? Also, if you have further questions about this please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @MichaelF916,   We are currently not having any issues with our site. If you want to see how our site is doing when you experience slowness take a look at our status page here. Can you please email social_support(at)constantcontact(dot)com what you are experiencing, any screenshots of error messages if possible, your upload and download speed from speedtest.net, your username, what browsers you have used, what happened when you tried in incognito mode, and a reference to this post. We need you to provide us with all of this information so we can know what might be wrong. Thanks!  ... View more

Hello @SueS5,   Thank you for reaching out to the Community! We do apologize for the experience you have had and we are moving towards using Eventbrite to create events. Can you send us a screenshot of the error message that your registrants are receiving so we can do further research? Thanks!  ... View more

Hello @GregD70,   Thank you for reaching out to the Community! I do apologize, but because that is a account specific question, and the Community is public I can not answer that type of question here. You can find that information on your end though under the My Account page. You select the name up in the top right hand corner of your account, and choose My Account. Then you will see your plan right away. You can always add more contacts than what your plan says, but then your account will automatically go into the next pay tier. Thanks!  ... View more

Hello @RobinR946,   Thank you for reaching out to the Community! I took a look in your account and I only see three campaigns that are in sent status for today. If they were in active they may have just been taking a few minutes to send to everyone in the list you chose. The newsletters you are sending now take longer to send to customers due to them being in our old editor. I do highly recommend using our new user friendly Third-Generation editor. You can access our new editing system with professionally designed templates by creating a brand new email instead of copying your older ones. Click here for more information! Thanks.  ... View more

Hello @MeghanD28,   Thank you for reaching out to the Community! I apologize for the experience you have had. Can you give us some more information about why your account is hard to manage and we would love to give you some assistance to make your time with us easier. Thanks!  ... View more

Hello @JudithP140,   We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team on Monday as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @jenail,   Thank you for reaching out to the Community! I apologize that you are not able to save. In order to assist you we will need some more information about what you are experiencing. Are you trying to edit and save an email campaign? If so, what is the name of it and are you able to get a screenshot of the error message you are receiving when trying to save? If you aren't receiving an error message, please give us some more information about how it is not saving. Thanks!  ... View more

Hello @TheWell,   Thank you for reaching out to the Community! It sounds like you are selecting the create a new invitation option if the event is making you choose another theme. To send an email to only registrants click here to see the steps. Thanks!   ... View more

Hello @DanMyers,   Thank you for reaching out to the Community! I apologize that you see slowness on your account with your mac computer. We would love to troubleshoot this with you to see if we can offer any results on how to fix this. Have you tried on a different computer to see if that makes a difference? Can you also check your download and upload speed on speedtest.net. Thanks!  ... View more

Hello @user061751,   We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @TerryK35,   Thank you for that information! I apologize for any inconvenience this has caused. We are also not experiencing any slowness on our end with any of our other customers, so we would love to troubleshoot this issue with you to find out a solution. Have you tried switching browsers or switching computers to see if that makes a difference in the slowness? Thanks!  ... View more

Hello @NoelM21,   Thank you for that information and your email! We are doing additional research on this to make sure we give you the best assistance so you can continue to use your preferred computer. I will respond to your email with further questions about this issue. Thank you!  ... View more

Hello @MalloryT9,   Thank you for reaching out to the Community! I sent myself a test of your email and it went straight to my inbox. I think your security filter is blocking Constant Contact. Can you please give our Delivery specialists a call to see how to fix this? Thanks!  ... View more

Hello @mckennar9,   Thank you for reaching out to the Community! Take a look at this helpful article regarding How to Improve your Open Rates. You may also need to reach out to our Delivery team to make sure nothing else is causing your emails to not be delivered or opened. Thanks!  ... View more