Hello @RebeccaS509,   Thank you for the update! I recommend speaking with a webmaster about this issue due to us not being able to help you install the sign up form on your website. A webmaster will definitely be able to access your website to see what the issue could be. I do apologize that you are having this experience and I hope this can be fixed soon!  ... View more

Hello @WAMA,   Thank you for that feedback! We are glad you found a work around. Unfortunately, that may not work every time you forward but we are still currently working with Outlook to get this issue fixed!  ... View more

Hello @Hemmerling,   Thank you for reaching out to the Community! I apologize that your website is not opening. Please try a different browser just for troubleshooting purposes. I also recommend restarting your browser and trying again. Please let us know if any of these steps help, so we can determine what other steps we need to complete. Thank you!  ... View more

Hello @JaniceA31,   Thank you for reaching out to the Community! You are definitely able to use our services in South Africa. As long as you have a stable internet connection, you can use our product. You can get all the support you need here on the Community and you can take a look at our Help Center in the top right hand corner of your account and find extremely helpful articles that can answer any questions you may have. Thank you!  ... View more

Hello @HeatherF141,   Thank you for reaching out to the Community! I apologize for the experience you are having with our mobile app. If you have not created the email on the mobile app then it will not allow you to edit or send it out unless you use your computer. If that is not the case, please give me some more information about what is happening. Thank you!  ... View more

Hello @jims608,   Thank you for reaching out to the Community! I apologize that we can not be of more assistance with billing questions. For security reasons, please give our Billing team a call so they can assist you with your charge inquiry.    We do not automatically remove your bounces because we would like to give our customers the freedom and choice to keep the bounced email addresses in their account. A lot of customers like to check with the person who owns the bounced email address to make sure something isn't temporarily wrong before completely removing them. You are charged for bounces because they are still considered active contacts. Thankfully, our system has an extremely easy way for you to delete these bounces if you do not want to keep them anymore. Please click on our article for helpful steps on how to do that! Thanks.  ... View more

Hello @KRUSEASSET,   Thank you for your feedback! We completely understand how being able to add multiple links to the PDF that was converted into an image would be very helpful. We recommend adding the links to our buttons that are very visually appealing and should give you a high click through rate. You can put them on top of your image or below! We do appreciate your feedback and hope you have a wonderful rest of your week.  ... View more

Hello @MolinaComsTeam,   Thank you for reaching out to the Community! I apologize that we can not be of more assistance, but we are unable to answer any account specific billing questions on the Community due to security reasons. Please give our Billing team a call and they will be happy to help!  ... View more

Hello @DianaB8797,   Thank you for reaching out to the Community! I apologize that you have had this experience. We are not receiving any other reports that our website is moving slowly. You may want to reach out to your internet service provider to see why it is moving slow. I also recommend trying a different browser to troubleshoot this issue further, because you may need to clear your cache. Please click on our helpful article that has all of our suggestions on troubleshooting as issue like this. Thank you!  ... View more

Hello @AshleyR411,   Thank you for reaching out to the Community! I apologize that we can not be more of assistance with this. You may have to reach out to a webmaster because we are unable to assist with the installation of our sign-up forms. You can also take a look at our helpful article for more information about the installation process! Thank you.  ... View more

Hello @MakenzieW48,   Thank you for reaching out to the Community! That is an excellent question. The best way to notify customers when you have a new blog post on your website would be to set up an automated email series to automatically send your new subscribers an email right when they sign up, and then you will be able to choose the time frame to which it will send the rest of the emails in your automated series. You can link these emails to your website where your blog posts are hosted. Another way would be to send everyone an email manually in Constant Contact every time you update your blog. I hope this answered your question! Have a wonderful rest of your week.  ... View more

Hello @RalphV93,   I apologize for any inconvenience this may cause but for more accurate information about what to do if you do not receive a verification email to your inbox, please click on our helpful article here. Also, if you need additional support always reach out to our support team as we are an inbound call center. Thank you!  ... View more

Hello @CUSTOMERS69961,   Sorry if our resources for this question were missing or hard to find, we can definitely help you out with a smooth Domain Transfer to Constant Contact! Whenever a domain is transferred from one registrar to another, the Name Servers (and the DNS Records) will be set to the default records of that new Registrar. So the Name Servers, A Record (Controls Website) and MX Records (Controls Email Delivery) will all be set to Constant Contact records. What we can do is set your name servers to point back to your current host, before the transfer fully processes, so that when the transfer does complete, our systems will tell the internet to continue to look at your old hosting provider for the information requested. We know this can be a lot, so please feel free to contact our 24/7 chat support or our Monday - Friday 7:00 AM - 9:00 PM EST phone support team if you have any questions! ... View more

Hello @IrinaG95,   Thank you for reaching out to the Community! I apologize but can you give us some more information about what you need help with? If you are looking to recover a deleted email campaign, you can restore it under the deleted folder on the left had side of your campaigns screen. Please click on our helpful article to see how that is done. Thank you!  ... View more

Hello @PMINH,   Thank you for reaching out to the Community! You are correct, we do have a way to import your Excel Spreadsheet and create a new contact list. Please take a look at our helpful article that walks you through how it's done. Thanks! ... View more

Hello @RebeccaS509,   Thank you for that information. I believe we might know the issue so I would like you to try something else to see if we can get this fixed.  If your website isn't hosted online (stored locally on your computer) you will need to edit the code src="/static so it reads src=" http://static.    If that doesn't work, upload the webpage to your web host where the coding will adjust accordingly. Please let us know if this helps!  ... View more

Hello @KiranR689,   I apologize that we have not received your email. If you could try to email us again with the information listed above so we can do some research on this that would be wonderful.   I also recommend having your contact check his or her spam folder. Some content in specific emails may be triggering your contact's spam folder. Another option is to give our delivery team a call and they may be able to give you a faster response to what is happening.  ... View more

Hello @HenryD,   Thank you for reaching out to the Community! I apologize that you are having this experience. We have not made any changes to how you copy and edit a past email campaign. That should be completely possible. Please let us know after you read our helpful article how it is not allowing you to do this.    In response to the mobile display, we have designed our new editor to be mobile friendly and mobile responsive. Can you give us a little more information on what doesn't look right on the mobile display so we can do some more research? You can also attach some screenshots to your reply if you would like.  ... View more

Hello @TiffanyB541,   Thank you for your feedback on this. We do completely understand how important it is for your emails to  look perfect. At the moment we need the images to  tile so the background image you choose doesn't stretch to fit your screen and look unprofessional. We do apologize that we haven't found a solution yet but you will be notified when we do! We appreciate all the feedback we receive and it is all submitted to our engineering team. Thank you!  ... View more

Hello @MarcusP49,   I will definitely submit your feedback on this. I apologize that scheduling your email on the app doesn't allow you to proceed. It should work once you update the footer on the scheduling page.  ... View more

Hello @user007412,   I do apologize that you had this experience. It looks like your request may not have gone through to the billing department because of where it was submitted. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @MarcusP49,   Thank you for reaching out to the Community! I apologize that you have had this experience. I took a look into your account, and after you select the continue button when you are done editing your email you will then have to put in your physical address located at the bottom of this page and then you should be able to select the schedule button.  ... View more

Hello @SherriM3,   Thank you for reaching out to the Community! It looks like I already responded to you through another thread but I will respond here as well to make sure you get the information you need.    I took a look at your account and it looks like your account is not frozen and you should be able to send out an email at anytime. Thanks!  ... View more

Hello @SherriM3,   Thank you for reaching out to the Community! I do apologize for any confusion with our billing process. Constant Contact will automatically charge your card on file every month, and once you add the contacts that you want it will automatically update to that billing tier. Take a look at this helpful article that explains how you are billed as we can not talk about specific account billing on here for security reasons. I can also submit a case over to our billing department but that can take 24-48 business hours to complete. If you would like to talk to someone on Monday I do suggest giving them a call. I also took a look at your account and it looks like you can send emails at any time. Thanks!  ... View more

Hello @PatriciaG654,   Thank you for reaching out to the Community! I apologize that you have had this experience. You have three choices when paying for your account. You can choose between paying for 12 months of service, 6 months of service, or every month you can make a payment. I have submitted a case over to our Billing department so they can take a look. That can take 24-48 business hours to complete, if you would like a faster process please give them a call! Thanks.  ... View more

Hello @WendiB30,   I apologize that you are having this experience as well. Sometimes copy and paste will cause this issue even if you are pasting in as plain text. You will want to try typing in the text manually or you can copy and paste your text into Notepad or Textedit first to strip any unwanted code before you paste into Constant Contact. To see more information about this please click on our helpful article here. Thank you!  ... View more

Hello @GinnyD48,   Thank you for reaching out to the Community! If you are looking for how to add contacts into your account please take a look at our helpful article that has all the instructions listed for you. If that is not what you were looking for please give us some more information! Thank you.  ... View more