About Zoe_H

Hello @PeterC04657,   Thank you for reaching out to the Community! Take a look at this very helpful tutorial on how to use our dragging and dropping feature to add text blocks and more.  ... View more

Hello @MichelleB38,   I took a look at your account and it appears that you have deleted those bounced emails successfully out of your account. The total contacts may be taking a while to update but the total subscribed number is what you are being billed for.  ... View more

Hello @NolaY,   I do apologize for any inconvenience this may cause, once an email has been sent we can't edit the link that is attached to the flyer. You will want to make a copy of the email and edit the link and send out the revised version.  ... View more

Hello @BrandelynW3,   I do apologize for any inconvenience this may have caused. It appears your other post was caught in a filter and we do appreciate you bringing this to our attention. I can see that the deactivation was a mistake made by our Compliance team and once noticed it was fixed immediately. They reached out to you and made sure you were asked to copy your scheduled campaign and send it again. Your account is active and should be operating as normal now, we are taking measures to prevent this from happening in the future. Again, we do apologize for any inconvenience this may have caused. Thank you so much for reaching out about this!  ... View more

Hello @DONALDH055,   Thank you so much for your feedback! You may want to use our basic or blank templates if you are creating an email from scratch to save yourself some time with having to delete a lot of extra blocks.   ... View more

Hello @KatieG633,   Thank you for reaching out to the Community! Please select this helpful article here to see how to manage and delete your recommended for removal bounce list.  ... View more

Hello @JadeA22,   I apologize that you are having this experience! What is happening when you try and copy and paste? Also, it may be easier to use our layout options that have side by side images for a faster process with dragging and dropping.  ... View more

Hello @DennisJ26,   Yes, you can delete them in your spreadsheet outside of Constant Contact if you would like or you can just not include them on your export in your account by unselecting those fields here.  ... View more

Hello @KarenK006,   You absolutely can purchase a one time survey campaign! Please give us a call here and we will be able to assist you with this.  ... View more

Hello @MaggieH09,   I apologize that you had this experience! Can you please send us a screenshot of what it looked like in your email client after it was sent so we can take a look at how to prevent this in the future?  ... View more

Hello @JeannetteH5,   I apologize that you are having this experience! That does sound like a browser settings that may need to be adjusted. Try switching browsers for troubleshooting to see if you have the same experience.  ... View more

Hello @DONALDH055,   To update the font for the entire campaign permanently, please select our global fonts within your campaign here and whenever you start typing it won't go back to default.  ... View more

Hello @JulesK,   If you do need assistance with creating emails within Canva, please reach out to them for more assistance! You can also select this article here to see how to publish and transfer them into your account.  ... View more

Hello @KathrynM413,   It is possible to have a link to an outside company that handles payments copied and pasted into the form. You may want to contact WordPress to see if they have any other options.  ... View more

Hello @PatriciaBecker,   Yes, it absolutely is! You did ask your question in the correct spot so hopefully one of our customers will share some advice on what they have done with you.  ... View more

Hello @BarbaraM926,   Thank you for reaching out to the Community! Can you please give us some more information about where this option is located so we can better assist?  ... View more

Hello @AnthonyL642,   I did take a look in your account and it appears you have created your Automated Series newsletters correctly. Your most recent Automated Series is connected to a list that currently only has one contact in it and it has sent out to that contact successfully. If you are still experiencing issues, please give us a call so we can share the screen with you to see exactly which Automated Series is not sending.  ... View more

Hello @UUCF,   I apologize that you are having this experience! I recommend changing your username and password to ensure they can't access your account. You may also want to contact our Account Review department for more advice on securing your lists. Thanks!  ... View more

Hello @PhillipW296,   Thank you for reaching out to the Community! When I go into your most recent draft email I do see two active links currently there. Have you attempt to create the campaign fully from scratch in a brand new template instead of copying? I believe the link is being carried over through a copy.  ... View more

Hello @FirstNameL57983,   Thank you for reaching out to the Community! To find the duplicates, you will want to remove the list from your sign up and communications list in order to have that separated no duplicates list. You will select the list you already have, and after uploading the new one you will select all the contacts in the existing list and choose actions which will have the option to remove from list.  ... View more

Hello @AlbertS73,   I do apologize that you are having this same experience. Have you attempted to create content in  a brand new email to see if this becomes more of a faster process?  ... View more

Hello @JenC941,   I do apologize for any inconvenience but at this time we do not have an updated workaround or fix. I will go ahead and put you in the queue to be notified once this is fixed.  ... View more

Hello @AnitaM327,   I do apologize that you are having this experience! Please give our Website Builder team a call so they can better assist on why your social media links are not appearing.  ... View more

Hello @FirstNameL001680,   You won't need to pay extra for this new product, but before you can start sending marketing text messages to your contacts, you need to register for SMS within your account. This includes entering your business information, updating your privacy policy and terms and conditions, and submitting your registration. Approval can take up to 24 hours.    ... View more

Hello @DavidC88910,   Thank you for reaching out to the Community! I apologize that you are having this experience. Can you give us some more information about where this code is appearing? Do you see it before selecting a link after the email campaign has been sent? Please provide a screenshot if you can.  ... View more

Hello @AmyB4180,   Thank you for reaching out to the Community! I apologize that you are having this experience. You can attempt to switch browsers to see if that helps with the constant loading. Try selecting the Campaigns Tab at the top of the screen as well to see if that brings you to where you can select your campaigns.  ... View more

Hello @JerryS11,   To reset the connection, you will want to restart your router and computer which may help with your speed!  ... View more

Hello @kenc3,   I apologize that you are also having this experience! Please email social_support(at)constantcontact(dot)com the following information so we can do additional research:    Screenshot of the dev console (right click > inspect > dev console), make sure to include any lettering in red The name of the affected campaign If the error also occurs in freshly made, new templates rather than a copied one Username  ... View more