About Zoe_H

Hello @BrianG6555,   Thank you for reaching out to the Community! You will want to click here on this helpful article to see how create a new custom field for your contacts. Thanks! ... View more

Hello @TrevorE96,   Thank you for reaching out to the Community! In order for your Welcome Email to send to new leads, they will have to sign themselves up through a sign-up form. Adding them manually unfortunately does not trigger the Welcome Email to send.  ... View more

Hello @DrewP49,   Thank you for reaching out to the Community! If you want to send your emails out to over 500 email addresses you will have to upgrade your account to a paid account.  ... View more

Hello @SallyP355,   I do apologize that you are having the same experience. If you would like to troubleshoot this with us, can you please start by clearing your cache or trying a different browser to see if that makes any difference? Thanks! ... View more

Hello @EdwardH2,   Thank you for reaching out to the Community! If you have been put on a Compliance hold you will want to directly reach out to our Account Review team today to get that taken care of. Thanks!  ... View more

Hello @JudithC20570,   Can you please reply back with a screenshot of the error so I can take a closer look? Thanks!  ... View more

Hello @HaroldG006,   Thank you for reaching out to the Community! I do apologize if you have a spelling error in your already sent email. Sadly, we are unable to edit that. You can copy your email, fix the spelling error, and then send out the email again if you would like. Thanks!  ... View more

Hello @SallyP355,   I do apologize for the experience you are having with your account. What browser are you working in? Is this happening with more than one browser or even a private/incognito window? We always suggest first testing your browser in case this may be connectivity related or caused by any  3rd party add-ons .   I can also see you are still working working in our Legacy templates. Is this slowness happening in a specific template that you copy and reuse often or over a long period of time? We have seen cases where copying and reusing campaigns in our Legacy templates over a long period of time can carry over problematic formatting. Because of this I would suggest inserting your content into brand new blocks instead of blocks that are being copied over. You also have the option of  moving over to our Third Generation Editor . Do you have this same experience in this editor? ... View more

Hello @MiriamR,   It does sound like you may need to reach out to your internet service provider if your account is moving slower at certain times of the day. I do apologize that our support team is not available during times that you are working. Please take a look at our hours of operation and see if you can please give us a call during these times. Thanks!  ... View more

Hello @ToastmastersD55,   You will not have to remove your unsubscribes from the list, as they have already been removed. You will need to remove the bounced from your list in order to improve delivery and get to the correct number of contacts. Click here to see how that is done! Thanks.  ... View more

Hello @johnb0518,   Thank you for reaching out to the Community! Please take a look at our helpful articles that will give you some tips and tricks on how to avoid the spam filter. If you have more questions regarding this, I do recommend calling our Delivery department. Thank you!  ... View more

Hello @ICHS,   Thank you for reaching out to the Community! Please click on this helpful article here that will show you how to upload images into your library. Thank you!  ... View more

Hello @RodneyB086,   Thank you for reaching out to the Community! I apologize that you have not received your test emails. Have you checked your junk folder just in case content in the email may have triggered your spam filter? If your test is not in there, please give our  Delivery Support team a call  for more assistance. They can assist with self authentication, which should resolve this!  ... View more

Hello @DorisK21,   Thank you for reaching out to the Community! We have the subscriber's email address next to the unsubscribe button so it is as clear as possible to your readers which email address they are unsubscribing from your newsletters. This gives them a chance to select "update profile" instead, if they would like to add a different email address to your mailing list.  ... View more

Hello @MiriamR,   It does appear that I have responded on a different thread, but will also respond here to make sure you get assistance. I do apologize for the experience you have had and would love to help you resolve this as quickly as possible. We were having some system issues with our website and I do believe that is what was causing you to have this experience. Can you try using your account today, and let us know if everything is working well now? Thank you so much! I will also put in your request for a refund to our Billing department. That may take 2-3 business days to complete, if you would like a faster turn around time   please give them a call.  ... View more

Hello @ChrisZ490,   Thank you for reaching out to the Community! You can definitely insert customized information int your newsletters for your customers. You will want to create a custom field for this information that you will be able to choose when uploading your contacts. Please click here on this article that will show you how to View, Add and manage your custom fields. Thanks!  ... View more

Hello @ThomasP48159,   Thank you for reaching out to the Community! I appreciate all the information you have provided us and I am escalating your case to my advanced technical team so they can do additional research on this and get back to you as soon as possible. Thank you!  ... View more

Hello @FOTVL,   Thank you for reaching out to the Community! Your images won't appear every time you send your newsletters unless you update your settings in Gmail to "Always Display Images." Unfortunately, this does not fix the images from having to be downloaded instead of appearing right away for your customers. This does depend on your customer's settings.  ... View more

Hello @MiriamR,   Thank you for reaching out to the Community! I do apologize for the experience you have had and would love to help you resolve this as quickly as possible. We were having some system issues with our website and I do believe that is what was causing you to have this experience. Can you try using your account today, and let us know if everything is working well now? Thank you so much! I will also put in your request for a refund to our Billing department. That may take 2-3 business days to complete, if you would like a faster turn around time please give them a call.  ... View more

Hello @WesleyR0,   Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but we can only add one link at a time to images in Constant Contact. I recommend changing the format to a document, like PDF or Word, and linking that document to your email campaign.  ... View more

Hello @FirstNameL860824,   We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. ... View more

Hello @Remax8001,   Thank you for reaching out to the Community! We do completely understand how important it is to edit your subject line and preheader. While you are editing those header options, be careful not too click out of the pop up window that appears when editing, or the option to edit will go away. Also, the preheader option does not appear for all email clients. When sending yourself a test, if you don't see the preheader appear, that means your email client does not have that option to show anything but the subject line.  ... View more

Hello @LindsayR14,   Thank you for reaching out to the Community! I do apologize that your email is missing. If you did select the delete button, all deleted campaigns will be under the "deleted" option in the Campaigns section of your account. Please click on this helpful article for more information!  ... View more

Hello @BarbaraJ34,   I apologize you too are having this experience while working in our site. We would love to complete some troubleshooting steps to determine what may be causing this. Thank you for testing your account in a different browser and trying some of the workarounds provided in this thread, this allows us to help narrow down what may be causing this experience for you. We are not currently experiencing any site wide issues, so any slowness in our site is troubleshooted on a case by case basis. Have you tried running a speed test on your current browser? Do you have any  plugins running in this browser? As previously mentioned, we have seen cases where 3rd party add-ons could affect how Constant Contact works. ... View more

Hello @MikeK527,   Thank you for reaching out to the Community! I do apologize for the experience you are having. Are you currently using the Constant Contact Mobile App? Also, can you get a screenshot of the error message you may or may not be receiving. To begin troubleshooting, we would like to see what you phone does when it crashes or if you have a specific error message we can do research on. Thanks!  ... View more

Hello @user27529,   I do apologize that you are having a similar experience. For your account security we cannot go into an account's billing details or approve refunds here in the Community. Please call our International number for our   Billing Department   directly by selecting our helpful article.  ... View more

Hello @BarbaraJ34,   Thank you for reaching out to the Community! I do apologize that you are having connection errors. Have you tried to contact your internet service provider to see if they are having any issues at the moment? Also, are you currently on a home or work network?  ... View more