About Zoe_H

Hello @UUCT,   Thank you for reaching out to the Community! The one way you will want to do this, is to add the link to your donation page to a button in your email. You will be able to link it straight to the donation page and you can change what the button says and the color. Thanks!  ... View more

Hello @BrittanyR254,   Thank you for that information! I will definitely submit your feedback as well.  ... View more

Hello @JaneneN,   Thank you for reaching out to the Community! Can you please try re-adding the contact by typing in the email address manually instead of copying and pasting it into the box. I am thinking that the system may be reading some extra characters.  ... View more

Hello @PatriciaB0712,   Thank you for reaching out to the Community! You may need to update your physical address in the footer of the email in order for it to send. Thanks!   ... View more

Hello @DenaR25,   Thank you for that information! Can you please t ry retyping the text and use the "Shorten URLs" button if your web address appears in the post. Thanks!  ... View more

Hello @DenaR25,   Thank you for reaching out to the Community! Can you please verify if this is a business page and not a personal page first. Thank you!  ... View more

Hello @BarbaraDelgleize,   I apologize for that! I did check the email address and it looks like it is available for send. Please try sending to that address again and your email should go through. If not, can you please provide us with the bounce type? Thank you!  ... View more

Hello @SusanaB012,   Thank you for reaching out to the Community! You will want to refer to our article about installing an inline form on your website for more information. If something still isn't working, reaching out to your web designer will be the best option. Thank you!  ... View more

Hello @BarbaraDelgleize,   Thank you for reaching out to the Community! Once the newsletter has been successfully sent out, that email link will be restored again and work properly with no error.  ... View more

Hello @VictorV348,   Thank you for reaching out to the Community! Click on this helpful article here to receive email updates when a contact subscribes to your email list. Also, you can filter your contacts based on certain dates. Click here to see how to create a segment to find out that information. Thanks!  ... View more

Hello @AdamR226,   Thank you for reaching out to the Community! I took a look at your account and it appears you will need to give our Account Review department a call for security reasons. Thank you!  ... View more

Hello @WESJ02,   Thank you for reaching out to the Community! You will want to create a Lead Generation Landing Page so you can provide your customers with a link to sign up for your email list. Thanks!  ... View more

Hello @RuthF75,   I apologize that you are having this same experience. Something I recommend doing is clearing your browser's cache. That may allow everything to load faster. Thank you!  ... View more

Hello @ThorneF,   Thank you for that information!  ... View more

Hello @RobinB971,   Thank you for reaching out to the Community! You should be able to select which contacts you would like to upload as shown in the screenshot below. If you are receiving an error message or experiencing something else please provide a screenshot and some more information. Thanks!  ... View more

Hello @PaulineD999,   You may be using our new editing system! To see how to make an image clickable in the new format please select this helpful article here. Thanks!  ... View more

Hello @DeanT76,   We, unfortunately, have not received a complete fix to this yet.  The workaround we can suggest right now is  making your outer and inner backgrounds the same color  since that's the coloring/imagery that Outlook is showing in those lines. You can also  include a View as a Webpage link  if the issue is particularly egregious for your Outlook-using contacts. ... View more

Hello @MeyerDesign,   Thank you for providing those screenshots! I do apologize that you are having the same experience. We unfortunately were unable to replicate this same experience through Outlook 2010. At this time we also do not have a time estimate of when this will be resolved. We have however added this information to a ticket we have created in your account. We have also added you to our queue to be notified when this is resolved. Thank you!  ... View more

Hello @CarloB,   Thank you for reaching out to the Community! I recommend taking a look at your reporting for each email to see what time your customers open your emails the most. Click here for some more details and advice. Thanks!  ... View more

Hello @AbbeyH ,   Thank you for reaching out to the Community! You will want to send your customer the resubscribe email. Please click on this helpful article for more information. Thanks! ... View more

Hello @user611185,   Thank you for reaching out to the Community! For further assistance on this, you will have to give our Account Review department a call. Thanks!  ... View more

Hello @SusanA9069,   Thank you for reaching out to the Community! Your unsubscribed list is not a contact list that you are able to email anymore due to them removing their permission. I do apologize for any inconvenience this may cause. Please click here for more information about our terms and conditions. Thanks!  ... View more

Hello @HaroldR25,   Thank you for reaching out to the Community! For troubleshooting purposes, can you please try a different browser to see if that works? If it does, you may have to clear your cache and cookies on Chrome. Thanks!  ... View more

Hello @AccountAdmin,   Thank you for reaching out to the Community! I believe your results just needed to be recalculated on our end, would you mind checking to see if the results are back now? Thanks!  ... View more

Hello @SusanS1216,   Thank you for reaching out to the Community! I do apologize that your images are not displaying in your email. I recommend taking a look at our helpful article here for some information about what to do next. Thanks!  ... View more

Hello @user074026,   We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.   ... View more

Hello @LauraW76,   Thank you for reaching out to the Community! We recommend that you try to resolve the issue a contact might have first, then remove those email addresses that just aren't working — we'll help you figure out which those are. I recommend taking a look at the bounce type and seeing how to manage it here. Thanks! ... View more