On the contacts insights page, you report the number and percentage of most engaged, somewhat engaged, and least engaged subscribers. It would really be more helpful if you provided some sense of what those are based on. For instance, does "most engaged" mean the number of subscribers who open 75% of the emails sent? Or 80%? or 60%? etc. There must be some numbers or percentages your code is referencing to categorize "most" and "somewhat" and "least"--so why not let us in on the secret. Similar things come up in other places also, including the annual reports you send which as far as I can tell bear no relationship to anything actually going on in our account.
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