I'm sure you are VERY aware of your terms and conditions which include no refund on cancelled accounts. You bumped up our billing significantly in the fall then auto billed me at a ridiculous increase. Lucky for you, unfortunate for me and perceived as very sneaky by you! I will cancel this account as soon as possible and will NEVER recommend your services to anyone. I'm a small business and would appreciate your consideration of reimbursement for cancellation. My recourse is to give you bad reviews when and wherever I can. Eventually, I hope, lack of users will cause you to change this condition or you will eventually go out of business. Angela Poujol