Omit Clicks, Opens, etc. from reporting when performed by a security program

0 Votes

Seems that a number of companies have started automatically tracing back all the links in emails. This makes the click reports pretty useless. Results are swamped with this.

21 Comments
CIFMarketing0296
Campaign Collaborator

The plot thickens. Update on our questionable data resulting from a monthly e-newsletter.

We received a large number of clicks on a Twitter link to our page there and Apple App store link for our company app, both of which normally have almost no clicks. CC said this was likely from security programs checking links - but I think it's strange that it was only for these two.

 

After some digging, we found that if you have hidden links in your email - end user systems can flag your email and then add greater scrutiny (clicks?) Spammers apparently use these hidden links to do their ill will. 

We had a couple of them in the footer of our message - added to deal with earlier bad data coming in through CC due to robots clicking every link in the email (and messing up our data). Hence, anyone who clicked on a hidden link was not a person but a robot. Those have now been removed and I am hoping we don't have this problem when we send again soon.

 

Apparently there is a paid service CC offers to dig deeper but the general help via chat was quite broad and did not give any insights into why this is happening. Maybe together as a community we can try to figure this out. Appreciate you all.

Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Upcoming Webinars
May 01
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More