We need some help here, Constant Contact. Deliverability tech support with you guys explained this as firewall opens - where every link in the email is clicked as the firewall scans for viruses. They would submit something to the engineers and get back to me. This is particuarly frustrating as there are already multiple factors that negatively impact our open rate reporting - iPhone automatic previews counting as open when person has not seen our email. Other email providers doing the same thing. And, I can't place it but thought I read on the CC forums somewhere that mobile phone opens can be reported as desktop. Our desktop percentage for CC emails is very high - much higher than we see on our Google Analytics reporting for our website. What is the margin of error with opens reporting? Keep analyzing, keep testing, keep asking questions. Thanks to everyone on this forum.
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