Sorry, delete the multiples with matching times and dates. ... View more

Sometimes there are 10 clicks and other times there are fewer. You can export the list to Excel and then put the open dates and times in the first column. Look across to see if you have multiple clicks at the same exact time and date from the same user. Be careful as there can be 2-4 clicks by the same user but at different times. My educated guess is that these are legit. Also, there might be single clicks sandwiched in between multiple bot click lists. Don't delete those. ... View more

It simply doesn't work well, is slow and is a hassle. Really do not appreciate this being forced on us. There are times when I need to access my account quickly and this is an impediment. I have been a customer for some 20 years and this is not how a customer service friendly company should operate. ... View more

I am starting to wonder if the Constant Contact staff or key vendors even read these forums. Is there anything new to report, solutions they are working on? ... View more

My vote is to make this possible - I hope the tech folks there are reading these comments. Thank you. ... View more

The plot thickens. Update on our questionable data resulting from a monthly e-newsletter. We received a large number of clicks on a Twitter link to our page there and Apple App store link for our company app, both of which normally have almost no clicks. CC said this was likely from security programs checking links - but I think it's strange that it was only for these two.   After some digging, we found that if you have hidden links in your email - end user systems can flag your email and then add greater scrutiny (clicks?) Spammers apparently use these hidden links to do their ill will.  We had a couple of them in the footer of our message - added to deal with earlier bad data coming in through CC due to robots clicking every link in the email (and messing up our data). Hence, anyone who clicked on a hidden link was not a person but a robot. Those have now been removed and I am hoping we don't have this problem when we send again soon.   Apparently there is a paid service CC offers to dig deeper but the general help via chat was quite broad and did not give any insights into why this is happening. Maybe together as a community we can try to figure this out. Appreciate you all. ... View more

Are the hundreds from one or two domains quite common ones, such as gmail.com, yahoo.com, etc. What we have done on the contacts that click every link (robot filter things) is disregard those. I think CC pulls those repeats out when you look at the number in the summary screen, but includes the addresses with the list when you look at the full rundown. Where you really need to watch, and I don't have a good answer - is the desktop vs. mobile opens. I simply don't trust it. iPhones, which are the dominant mobiles in the U.S. have an automated open feature that opens the email in the background (revealing the CC tracking image) but then not necessarily showing it to the end user. Those count just as much as opens as the legit ones, so frustrating and makes one doubt the accuracy of the data. ... View more

Thanks, Passport. Worth a try. Do you place that hidden link toward the bottom, in smaller type, and manually turn off the color change/underline identifier? You could have someone wildly clicking everywhere and somehow click on it randomly, but that's doubtful.   One good thing is that the all link firewall opens don't appear to be reflected in the total links on the main reporting page. Our clicks on a recent newsletter showed about 105 less there than when I click the clicks number on that page. Data is not an exact science. Wish we could have some percentages to apply to our numbers to account for the new realities and make reporting more accurate. Have a great weekend. ... View more

We need some help here, Constant Contact. Deliverability tech support with you guys explained this as firewall opens - where every link in the email is clicked as the firewall scans for viruses. They would submit something to the engineers and get back to me. This is particuarly frustrating as there are already multiple factors that negatively impact our open rate reporting - iPhone automatic previews counting as open when person has not seen our email.  Other email providers doing the same thing.   And, I can't place it but thought I read on the CC forums somewhere that mobile phone opens can be reported as desktop. Our desktop percentage for CC emails is very high - much higher than we see on our Google Analytics reporting for our website. What is the margin of error with opens reporting?   Keep analyzing, keep testing, keep asking questions. Thanks to everyone on this forum. ... View more

Thanks for your response! Yes, I've shared it across several of our social media sites and in an email campaign. In the past, when I've created a landing page on our website, the conversion rate was much higher. This time I used Constant Contact and am wondering if there is something that makes these pages less attractive for the end user.  ... View more