Reporting metrics for A/B or resend campaigns are not clickable

0 Votes

I used to be able to click on Unsubscribed (or the number) to see who unsubscribed and why. I can no longer see them. Why is that? Thank you.

Status changed to: Voting Open

Hi @GiseleH5. This is the case with emails that have multiple sends, such as automated resends to non-openers and A/B subject line testing, which is what you have been using recently. Since each email is its own sent version, you will need to view the reporting for each send by clicking on View Report under the Email Details page and then use the dropdown to select Unsubscribed. 

Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this idea but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release to better understand your reporting for campaigns that have been resent.

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